TMI Basics Regarding CPNI

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TMI Basics Regarding CPNI

• Prepared by
• Technologies Management, Inc.

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Customer Proprietary Network Information

• Must obtain customer permission before using CPNI
  for marketing purposes
• Total service approach
• Opt-in versus opt-out approval
• Must adopt processes to safeguard CPNI from
  unauthorized use

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Customer Proprietary Network Information, contd.

• Must adopt processes to safeguard CPNI from
  unauthorized disclosure
• Call detail over the telephone
• Online access
• In-store access
• Customer notification of account changes
• FBI and Secret Service notification of security
  breaches

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Customer Proprietary Network Information, contd.

• Annual certification filing with FCC
• Certificate and statement
• Due March 1 of each year
• Stiff penalties for non-compliance
• In 2008, the Enforcement Bureau at the FCC sent
  thousands of letters of inquiry to communications
  providers for suspected violations of the
  agencys CPNI rules

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TMIs Consultants The expertise to ensure that
your CPNI obligations are met

• Connie Wightman
• Monique Byrnes
• Tom Forte
• Robin Norton
• Carey Roesel
• Sharon Thomas
• call 407-740-8575

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TMI Basics Regarding CPNI

• THE END
• Prepared by
• Technologies Management, Inc.