On the Bleeding Edge

1
On the Bleeding Edge

• The shift from print to electronic

2
Our University

• Urban research university
• World-class education in the real world
• 13 schools and colleges
• 350 major subject areas
• 33,000 students

3
Wayne State

• Graduates typically remain to live and work in
  the area
• Serves residents of the greater Detroit
  metropolitan area
• Library System mirrors universitys mission by
  serving clients in ways they need it most

4
Aligning our Directions with Wayne State

• Integral support of teaching and learning
• Pre-eminence in support of research and
  scholarship
• Enhance the quality of campus life
• Partnerships, Collaboration, Communication
• Learning and Growth

5
Sharing a Vision

• Seeking to strengthen the urban experience
• Stressing the importance of our global presence
• Implementation of new technologies
• Commitment to diversity

6
What we do

• Make information as easily accessible to the
  client as possible
• Customers want electronic information via remote
  access

7
Our Priorities

• Collections and Access The libraries will
  emphasize the shift from print to electronic
  information.
• The Digital Library We will explore options to
  replace the Integrated Library System.
• Client Services The libraries will capture and
  effectively use quantifiable data in
  decision-making.

8
LibQual Data Tells Us

• Top 3 responses in 2003
• 1 Make e-resources available from home (7.91)
• 2 Electronic information resources that I need
  (7.81)
• 3 A library Web site enabling me to locate
  information on (7.75)

9
Our Mindset

• Focus on success of faculty and students.

• Study how faculty are teaching and how students
  are learning.

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Enter the Information Age

• Past Just in case
• Present Just for you
• Future Strive to be their Google

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The Information Age Mindset

• Computers arent technology
• Internet is better than TV
• Reality is no longer real
• Doing is more important than knowing
• Learninggaming
• Multitasking is a way of life
• Typing is preferred to handwriting
• Staying connected is essential
• Zero tolerance for delays
• Consumer and creator are blurring

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Information through Computing

• 800 public computers in 5 libraries
• Convenience technologies
• EZ-Proxy
• SFX

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How Weve Shifted

• E-Resources
• E-books
• Digital collections

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E-Resources

• Materials Budget Spent on Electronic
• 2003 58 ? ARL rank
• 2002 45 3 ARL rank
• 2001 38 1 ARL rank

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E-books

• Patron-driven access model
• Use technology to let the user select
• Entire netLibrary academic content available
  through catalog records or website
• Purchase made only on second click by user

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E-books

• Results
• Books selected by users are in scope
• Usage is high and steady
• Clients very satisfied

17
Digital Collections

• Virtual Motor City 800,000 images from the
  Detroit News archives

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Digital Collections

• Digital Dress 5,000 digital images of clothing
  and accessories representing 200 years of fashion.

19
What Weve Learned

• User issues
• Money issues
• Staffing issues
• Technology issues

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User Issues

• Users want electronic information but
• Totally unrealistic expectations about how well
  it will work
• No idea of the costs involved
• Very upset when it doesnt work they way they
  want it to

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Money Issues

• Electronic is not cheaper than print
• Canceling print in favor of electronic generates
  one time savings that are immediately eaten up by
  inflation
• Publishers who previously made electronic free
  with print are now charging a premium for
  e-access
• The basic monopoly dynamic

22
Staffing Issues

• Significant number of high-level staff involved
  in maintaining and expanding e-resource
  accessibility
• Complex problem-solving necessary does not lend
  itself to being handed off to frontline staff
• Frontline staff seeing an overall decline in
  amount of traditional materials they must process

23
Technology Issues

• No single tool to bring all e-resources
• SFX a tremendous tool requiring a tremendous
  amount of work
• SerialsSolutions more limited tool but easier to
  manage

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The future of text is digital