3.0 Human Factors Training

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3.0 Human Factors Training
Jay Hiles Aviation Safety Inspector Federal
Aviation Administration Air Carrier Maintenance
Branch 800 Independence Ave. S.W. Washington, DC.
20591 E mail, John.J.Hiles_at_faa.gov (202) 267 -
8625
Introduction of The Operators Manual for Human
Factors in Aviation Maintenance jetBlue Airways
New York 25-26 October2005
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Agenda
FEDERAL AVIATION ADMINISTRATION
Why is Human Factors Training Important
How to Implement a Human Factors Training Program
How to know a Human Factors Training program is
working
Key References
Discussion as Time Permits
3
3.0 Human Factors Training
4
Agenda
FEDERAL AVIATION ADMINISTRATION
Why is Human Factors Training Important
How to Implement a Human Factors Training Program
How to know a Human Factors Training program is
working
Key References
Discussion as Time Permits
5
Human Factors Training Why is it Important
FEDERAL AVIATION ADMINISTRATION

• Research and Experience shows that Human
  Factors Training can address many issues that
  contribute to aviation events.
• A Good Human Factors Training Program can reduce
  costs associated with human performance issues.

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FEDERAL AVIATION ADMINISTRATION
3.0 Human Factors Training Why is it Important

• Human Factors Training
• Fosters a positive Safety Culture
• Is a cost effective first step in identifying
  methods to recognize human performance issues and
  deal with them accordingly
• Encourage workforce physical and psychological
  health
• Improves work performance

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FEDERAL AVIATION ADMINISTRATION
3.0 Human Factors Training (continued)

• Human Factors Training can also
• Be reinforced with inclusion to different areas
  of training within your organization.
• Provide your organization with international
  recognition. (ICAO)

8
Agenda
FEDERAL AVIATION ADMINISTRATION
Why is Human Factors Training Important
How to Implement a Human Factors Training Program
How to know the Human Factors Training program
is working
Key References
Discussion as Time Permits
9
3.0 Human Factors Training - How to implement
FEDERAL AVIATION ADMINISTRATION

• Ensure cooperative development between workforce,
  regulator and management.
• Determine your company training needs.
• Determine who will Facilitate the program.
• Measure the effects of training.
• Provide feedback to responsible Manager and
  Facilitators
• What are the Challenges to implementation

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Agenda
FEDERAL AVIATION ADMINISTRATION
Why is Human Factors Training Important
How to Implement a Human Factors Training Program
How to know a Human Factors Training Program is
working
Key References
Discussion as Time Permits
11
3.0 Human Factors Training - How to know it is
working
FEDERAL AVIATION ADMINISTRATION

• Reductions in Ground Damage
• Reductions in Personnel Injuries
• Increase in Error Reporting (initially)
• Eventual reduction in FAA Violations

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FEDERAL AVIATION ADMINISTRATION
3.0 Human Factors Training - How to know it is
working (Continued)

• Acceptance by Mgmt Workforce
• Decrease in Human Factors Related contributing
  factors during event investigations.
• General behavior change towards safety issues
• Surveys show positive trends

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Agenda
FEDERAL AVIATION ADMINISTRATION
Why is Human Factors Training Important
How to Implement a Human Factors Training Program
How to know a Human Factors Training Program is
working
Key References
Discussion as Time Permits
14
3.0 Human Factors Training - Key References
FEDERAL AVIATION ADMINISTRATION

• 1. Air Transport Association (1989) ATA
  Specification 104 Guidelines for Aircraft
  Maintenance Training. http//www.airlines.org/

2. Federal Aviation Administration (2000)
Maintenance Resource Management Training Advisory
Circular AC 120-72. http//www.hfskyway.faa.gov/
3. ICAO (1998) Human Factors Training Manual
http//www.icao.int/anb/humanfactors/documents.ht
ml
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Agenda
FEDERAL AVIATION ADMINISTRATION
Why is Human Factors Training Important
How to Implement a Human Factors Training Program
How to know the Human Factors Training Program
is working
Key References
Discussion as Time Permits
16
Summary
Why is Human Factors Training important
How to Implement a Human Factors Training
Program
How to know a Human Factors Training Program is
working
Key References
Discussion as Time Permits
The 5th Annual CIS, Central Eastern Europe
Airline Engineering Maintenance
Conference 14-15 September 2005 - Warsaw
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Closing Comments

• I hope that you have enjoyed this brief
  presentation.
• Dont hesitate to call for assistance.
• Your commitment to quality can be contagious.
• Youre the key individuals for your Operators.
• Please, go spread this information at your places
  of work.

Jay Hiles
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FEDERAL AVIATION ADMINISTRATION
THE END
THANKS