Patient Advice and Liaison Service Current Provision

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Patient Advice and Liaison ServiceCurrent
Provision
PALS is here to help
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Patient Advice and Liaison ServiceLimitations of
Current Provision

• National Evaluation Standards
• The Patient Advice and Liaison Service is
  identifiable and accessible to the community
  served by the Trust.
• The PAL service will be seamless across health
  and social care.
• PALS will be sensitive and provide a confidential
  service that meets individual needs.
• PALS will have systems that make their findings
  known as part of routine monitoring in order to
  facilitate change.
• PALS enables people to access information about
  Trust services and information about health and
  social care issues.
• PALS plays a key role in bringing about a culture
  change in the NHS, placing patients at the heart
  of service planning and delivery.
• PALS will actively seek the views of service
  users, carers and the public to ensure effective
  services.

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Patient Advice and Liaison Service Developments

• Stockport Carer Development/PALS Worker
• Service User and Carer Steering Group
• Training and Away Day
• Recovery and Social Inclusion
• The Pennine Route to Recovery
• Volunteering Strategy
• Employment Strategy

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Patient Advice and Liaison ServiceCase for
Further Development

• Transparency and Empowerment
• Healthcare Commission
• The Trusts Action Plan
• Foundation Trust
• Volunteering - Employment
• Expansion of Services

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Patient Advice and Liaison ServiceOptions

• Option 1
• As we are
• Option 2
• As we could be
• Option 3
• As we should be

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Patient Advice and Liaison ServiceThe special
ingredient

• The different and special ingredient between PALS
  and independent agencies that act for our clients
  is that it is commissioned and supported by you,
  the Trust Board it has the power to request and
  expect change

PALS is here to help