Total Quality Management: Morehead State University Physical Plant

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Total Quality Management Morehead State
UniversityPhysical Plant

• Presented by
• Misti Johnson
• Rick Wagoner
• Terry White
• IET 619 Total Quality Control
• November 16, 2006

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Morehead State University Physical Plant

• Division of Administration and Physical Services

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Mission Statement

• Physical Plant's mission is to maintain and
  improve university facilities, grounds, and
  environment and to supply appropriate services in
  the most efficient and economical manner
  promoting a safe, clean, aesthetically pleasing
  campus environment, in support of Morehead State
  University's students, faculty, and staff.

4
Vision Statement

• To make sure oursupport services are of the
  highest quality and clearly focused on the needs
  of our students and the regional community,
• To make sure our personnel are highly qualified,
  enthusiastic, and involved professionals
  dedicated to student success,

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Vision Statement

• To make sure our organizational structure and
  processes are effectively aligned to produce the
  highest quality experience for the students
  throughout their academic careers,
• To make sure that we effectively plan for the
  future through a dynamic Strategic Planning
  process where resources are solidly linked to
  specific Action Plans, and

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Vision Statement

• To make sure that internal decisions are
  consistent with state-wide objectives as
  articulated through the Council on Higher
  Education.

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Goals and Objectives

• Provide and improve building maintenance,
  utilities and skilled trades support to
  departmental programs necessary to meet the
  facility needs of University programs.
• Provide a safe, clean, aesthetically pleasing
  interior environment conducive for faculty,
  staff, and students to conduct various education
  activities.

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Goals and Objectives

• Provide a safe, clean, aesthetically pleasing
  grounds and exterior campus environment.
• Provide quality service and support in all areas
  of assigned responsibility, both to the Division
  and to all areas of the university.

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Goals and Objectives

• Utilize all resources available to the Office of
  Physical Plant in the most efficient and
  economical manner.
• Comply with external and internal controls and
  regulations.
• Recruit, develop, and promote protected class
  individuals.

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Plant Departments

• Building Maintenance
• Building Services
• Energy Conservation
• Engineering Services
• General Services
• Heating Water Facilities
• Landscaping/Grounds

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Plant Departments

• 8. Motor Pool
• 9. Pest Control
• 10. Purchasing
• 11. Recycling
• 12. University Golf Course
• 13. Warehouse
• 14. Work Control Center

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Management Style/Techniques

• Open-door, total contribution management style
• Provides necessary training programs
• Internal customers provide input
• Suppliers are valued as tools for continuous
  improvement

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Providing Quality Service and Support

• Receives the overall support of their management
  teama key to any TQM program
• Continual Improvement
• Employee Training Programs
• Inspection and Audit Programs

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Quality Improvement Techniques

• Employee Picnics
• Campus Safety Walks
• Audits and Inspections
• Employee Training Programs
• SPC/SPQ Tools
• Check Sheets
• Information Gathering Forms

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Building Maintenance Self-Appraisal
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Building Chart
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Mechanical Room Inspection Report
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Generator Inspection
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Generator Inspection Zone 2
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Valve Operation Check Sheet
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Valve Operation Check Sheet
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HVAC Systems Report Zone 1
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Strengths and Weaknesses

• Strengths
• Management Support
• Existing Quality Program
• Weaknesses
• No formal TQM system

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Continued Viability Existing System

• Existing Strengths
• Priority commitment to students, campus, and
  facilities
• Quality above quantity

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Continued Viability Outsourcing

• Outsourcing Concerns
• Lowered commitment to students, campus, and
  facilities
• Quantity above quality
• Profit is the bottom line
• Loss of current jobs

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Continued Viability Solutions

• Develop and implement a formalized TQM system
• Continue to listen to customers
• Continued training
• Treating vendors as partners
• Utilize other quality improvement techniques
• Use better
• Documentation
• TQM tools
• Tracking of work processes
• Communication of TQM concerns

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References

• Plant, ND. Morehead State University Physical
  Plant. Retrieved on September 7, 2006 from
  http//www.morehead-st.edu/plant/.
• Thacker, Todd, 2006. Interview. Conducted by
  Terry White on September 8, 2006

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Total Quality Management Morehead State
UniversityPhysical Plant

• Any Questions?