Path to Prioritized User Needs

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Path to Prioritized User Needs

• MCM, User Group

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Path to prioritized user needs
Finland and Sweden results
User Study
Preliminary User Needs
Travel
Business group
Spain results
User study
Prioritized User Needs
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User needs from each country
Finland
Sweden
Spain

• To have easy way to stay in touch with family and
  friends
• When traveling, people want to prepare themselves
  for the trip by searching information about the
  destination from the Internet
• Retired people want to keep their daily routines
• Retired people have a goal to a "work-like" day
• People want to have a feeling of control of life
• People have a need for communication system for
  care purposes
• People are price-conscious and want to compare
  product details and different shops
• Days are full of activities. People want to be
  able to organize these activities in their own
  terms, not so that they lose control of their
  spending of time

• Keeping contact
• Creating contact
• Communicating
• Planning
• Searching for information
• Usability/ease of use
• Feeling secure/safe
• Personal development
• Producing
• Doing practical things/routines

• Like in Finland and Sweden, additionally
• be able to send family and friends updates of
  their trip
• Help family and friends when needed
• Communication via Internet becomes more useful
  when people's relatives or friends move out of
  the city or country.
• Need to feel free to choose what to learn or not
  of the new technologies

4
Mapping preliminary needs to prioritized needs