End User Training

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End User Training Support
HU LEADS PeopleSoft Community Forum

• August 22, 2006

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Agenda

• Welcome Don Rickford, Project Director
• Facilitator Ade Uiyoshioria, Project Coordinator
  
• Overall End User Support Plans Ann Bademosi,
  Coordinator of Training
• UPK Demonstrations Sherrie Palmer, Claudia
  Jones, Andrea Wray, Mary Young Employment
  Office
• Knowledge Management, Katharin Brink,
  CedarCrestone, Communications Consultant

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End User Training Support Strategy
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Registration

• An online registration system will be available
  for you to register for the courses that you will
  need.
• There are five major courses for end users
• Request to fill
• Viewing budgets
• Filing Purchase Requisitions
• Filing Travel Requisitions
• Recording and Approving Time

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Instructor Led Training

• 20 participants per class
• Enrollment is mandatory if you will be filing
  purchase or travel requisitions or you are a
  designated timekeeper or recorder
• Classes will be held in a six week period before
  go live (production)

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Online Training Tool UPK User Productivity Kit

• This is an online tool that provides various ways
  to learn the transaction
• See It!
• Try It!
• Know It!
• Do It

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Steps in the Process

• Sign on
• The first step is to obtain a Position for the
  position you wish to fill.
• Once you have Position , you can begin the
  transaction to request to fill a position.
• Lets See It! work!

UPK Demonstration
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Ongoing Support
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Job Aids and Training Guides

• Job Aids are brief usually one page guides
  defining each step for a single transaction.
• Training guides provide the same step-by-step
  guide but also include a screen shot of the PS
  page you will be using.
• These materials will be available at training and
  can be downloaded from the project website.

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PS Dedicated Help Desk

• The HU LEADS project will have its own Help Desk
  - with its own hotline
• Call agents will be well-versed in both the
  technical issues you may face as well as know how
  the PS applications work.
• Calls will be logged, tracked and responded to
  with the highest degree of quality, accuracy and
  speed.
• You will be able to request support online as
  well as by phone. And you will be able to track
  the status of your request!

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Refresher Training

• Refresher training for those who may not use the
  system often and for new employees will be
  offered as needed on an ongoing basis.
• Training Schedules will be available on the
  website as well as through our eLearning
  application which provides all training
  registration and tracking information.

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HU LEADS Knowledge Management

• Website www.howard.edu/huleads
• Frequently Asked Questions
• Updated Business Processes
• Access to UPKs
• Community Forums
• Department Meetings by Request

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Q A

• Log on to www.howard.edu/huleads to obtain a copy
  of this presentation
• Contact the HU LEADS Project Team office at
  6-7171 for additional information any questions.