Humanities Service Delivery Review November 2005 Brian Greenwood

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Humanities Service Delivery Review November
2005Brian Greenwood
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Humanities KPI November 2005
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Humanities November 2005
School web-sites are more up-to-date and work on
these is still continuing. SLAS Alice database
ready to go live with web access ICJS report
Tackling Delays to Start of Learning of Distance
Learning Students has been published.
Customer Accomplishments
Use of St Georges building plans were in
progress for occupation by SCAFM and SECS, but
news of the Creative Technology consultation and
timetable has slowed the project. Project is
restarting at the beginning of January.
Customer activities and key dates
Helpdesk levels are high and will be a priority
until end of term
Issues and outages
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Humanities November 2005
Two new trainees have joined the IS ASH Service
Delivery team. Park evening open access
arrangements in place.
ISO Accomplishments
SECS has a need for Access database development
support for its Placement Database. Currently
the school is coping as best it can, but IS will
be providing support from January through one of
the new trainees who has Access database
skills. An audit of staff PCs has started to
prepare for XP implementation for staff. Further
discussion on the enrolment and induction of
college students and those working largely
off-campus.
Future planned work and exposure to risks
IT expenditure planning needs careful thought to
meet future needs and cater for XP
implementation. Development of blended learning
and WebCT/QMP strategies Status of SCAFM in
2006/7 Streaming video development New
Journalism course for October 2006
Customer and Business Concerns/Status/Accomplishme
nts
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ltFacultygt ISO Project Status
Sched/ Active Projects Benefit Prime Deliverable
s Date Status
Risks / Issues Action Plans (list those issues
driving the red and yellow indicators above)
Helpdesk prioritisation of work and use of new
trainees to increase the resource available. PC
client upgrade rollout to staff to stabilise some
of the continuing problems with diaries, shared
files and Pmail. Use of post-grads for Park Open
Access evening opening has been instituted and is
being monitored.
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Status Legend
(cut/paste appropriate button for each update)
Complete
Improving but not yet reaching target Not yet
reaching target Worsening and not reaching
target
Improving but seriously behind
target Seriously behind target Worsening and
seriously behind target
Improving and consistent with target On
target Worsening but consistent with target