Groups and Teams: Collaboration and Conflict

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Groups and TeamsCollaboration and Conflict

• MGMT 550, Spring 2000
• Maggie Kolkena

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Agenda

• Groups and Teams
• Types of Teams
• Development
• Great Groups
• Collaboration
• Problem Solving
• Decision Making
• Conflict

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Cummings and Worley Diagnostic Model
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Group or Team?
Common Purpose
TEAM
Shared Accountability
Interdependence
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Types of Teams
High Specialization
Football team Surgical team
Track team Accounting department
Low Interdependence
High Interdependence
Golf team Telemarketing team
Volleyball team Customer service office
Low Specialization
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Tuckman Model
Performing
Norming
Storming
Forming
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Group Dynamics Task and Process

• Types of Behaviors
• Task
• Process
• Self-Serving

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Performance of Great Groups

• All great groups have a strong leader
• Full of talented people who can work together
• Think theyre on a mission from God
• See themselves as winning underdogs
• Optimistic, not realistic
• Right person has the right job
• Leaders give them what they need and free them
  from the rest
• Great groups ship

Adapted from Organizing Genius, Warren Bennis
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Group DynamicsTask and Processes

• Group Roles
• Problem Solving
• Decision Making

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Group Roles

• Task Behaviors
• Process Behaviors
• Self-Serving Behaviors

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Problem Solving

• Standard Problem Solving
• ID Problem
• Understand Problem
• Generate Options
• Evaluate Options
• Select (Decisions)
• Implement
• Evaluate

• Creative Problem Solving
• Diverging
• Converging

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Decision Making
Not all decisions need to be consensus
Democratic
Consensus
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Conflict Thomas Killman Model
                                                 
 
 
COMPETE
COLLABORATE
COMPROMISE
ISSUE
ACCOMODATE
AVOID
RELATIONSHIP
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Cummings and Worley Diagnostic Model