From Physio to Health Coach

1
From Physio to Health Coach

• Jennifer Lachal

2
Whitehorse Good Life Club

• My journey to health coaching
• Barriers and challenges along the way
• Supports and sustainability
• Client outcomes
• Positives for staff

3
Original GLC

• Opportunities without huge commitment
• Training in Stages of change and motivational
  interviewing
• Telephone only reduced connection with client
• Length of study a positive

4
WGLC early days

• Target population broader includes Chronic heart
  and lung problems anxiety and depression
• Working groups using Wagner Assessment Tool ACIC
• Strategic plan includes CCM so more staff
  involved

5
Barriers and challenges

• Style of practice of physio /pod
• Dealing with psych /social issues
• Developing strategies to deal with issues raised
• Feedback and debriefing opportunities
• Time consuming

6
Supports and Training

• Flinders
• Better health
• Stages of Change
• Motivational interviewing
• Brief intervention
• Anxiety and Depression recognition
• Health Coaching

7
More supports

• Working groups commenced 2004
• Ongoing group meetings for coach support and
  business planning for GLC
• WCHS strategic plan includes CCM
• CCM embraced across organization
• Early Intervention in chronic disease program
  funding (DHS)

8
Features of WGLC

• Several pathways of referral
• Consistent screening process
• Suite of services within GLC and good linkages to
  other services
• Clients offered individual coaching or key worker
• involvement or better health course
• GP communication consistent
• Evaluation
• Partnerships

9
Sustainability

• Continued promotion of self management to all
  potential referrers
• Encourage use of care planning that incudes CCM
  approach
• Continued training needs addressed
• Individual client outcome measures
• Recruiting suitable staff to coach role
• Client recruitment /feedback
• CCM principals embraced in group programs.
• Health coaching recognised as a service

10
Client and Coach benefits

• Wholistic approach to client care
• Broader involvement in health care
• Physical demands on service worker
• Longer involvement than would normally be
  possible
• Greater satisfaction for improved outcomes
• Gwen B