Community Pharmacy NHS complaints procedure

1
Community Pharmacy NHS complaints procedure
Verbal complaint received
Written complaint received
Consider notifying insurer
Make written record of complaint. If
satisfactorily resolved within 1 day no further
action if not continue as below
Send written acknowledgment within 3 working days
Send written acknowledgment within 3 working days
include written record and invite discussion on
handling / response period
Investigate the complaint Keep records of all
activity and keep the complainant informed
Make a written report Within agreed response
period