Inter-Personal Skills (IPS)

1
Inter-Personal Skills (IPS)

• The following slide is a simple overview of the
  key interpersonal skills. It is extracted from
  the slide set on teamwork.
• At one level, interpersonal skills seem very
  simplistic, and people are prone to dismiss them
  but the key word here is skills, and when
  people are observed in a variety of situations
  (even within a training environment) they begin
  to understand how poorly, infrequently and
  inopportunely they use these skills largely
  because they tend to take them for granted.
• Done well, IPS training is typically resisted at
  the start, generates surprise in the middle, and
  seen as essential at the end.

2

• Listening
• Questioning
• Clarifying
• Summarising
• Building on Ideas
• Constructive Argument
• Involving
• Recognising

• How well do you use these things as active
  skills?
• Positioning
• Quality
• Timing?
• Frequency?
• Style?
• Impact?
• ?