Partnership and Colocation:

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• Partnership and Co-location
• The Mancunian Way
• Neil MacInnes
• Head of Service Improvement
• Eunice Long
• Head of Operations
• Manchester Library and Information Service

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Central Library 21 Community Libraries Moss Side
Powerhouse Prison Library 4 Mobile Libraries 500
staff
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The Plan

• Recognised need to
• find new partners
• look at co-location and integration options
• improve buildings
• provide customer service training for staff
• set ambitious performance targets
• work closely with Regeneration Agencies
• define new library offer to Council residents

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Principles

• Main road locations
• Good transport links
• Prime locations district centres
• Co-located and integrated
• No standard model has to meet local requirement
  and need

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Forum Library June 2004

• 22m refurbishment
• ERDF, NWDA, NRF funding
• Co-location of health centre, GPs, dentists,
  leisure centre (pool and gym), café, college,
  adult education centre, job centre plus and
  library
• 1.2m library

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Forum Learning

• City College, MAES, Learn Direct, Job Centre
  Plus, MLIS
• Board Wythenshawe Regeneration
• Operational Meetings
• 3 Year Partnership Agreement annual review

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Economic Challenges

• Working age population 39,000
• 1/3rd economically inactive
• 1/3rd no qualifications
• However
• Top 5 Employer Sectors Airport, Health and
  Social Care, Communications and Storage, Business
  Services

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Forum Library

• Dedicated Forum Library Manager
• Intensive change management/staff development
  programme
• Induction and enrolment
• Stock
• Promotions and Events
• Progression

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Partnership with MANCAT

• New partnership 22 sites across city
• Financial deal between College and City Council
• 2 years to develop North City Library

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North City Library Jan 06

• Joint public/sixth form college library replaced
  existing Harpurhey Library and Moston Library
• New sixth form college and library 8m by MANCAT
• MCC funded 330k fit out of library
• MCC manage library for 25 years
• Increased opening hours to 64 hours per week and
  Sunday opening

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North City Library
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North City Library

• Won 2 RIBA Awards
• Huge rise in performance
• Robust financial model
• New staffing model
• Learning progression Lifelong Learning
• Customer and Partner satisfaction

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East Manchester
60 employment loss over 10 years 13 population
loss in 1990 Low skills base, high crime/ poor
health/ poor community and retail facilities 52
households receive benefit 14.2 unemployment
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Vision to Venture

• Shared vision and timescales (4 months!)
• Customer consultation
• Elected members
• Strategic group design, building and costs
• Operations group day to day management, stock
  integration and interoperability
• Communications plan and staff development

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East City Library Jan 07

• Joint public/FE college library
• MANCAT HQ college campus and library 90k
• MLIS manage and run joint library service
• Extended opening hours 29 to 58
• MANCAT staff TUPE to MCC
• Temporary or not that is the question ?

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East City Library Before
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and after
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Our Learning ..

• Clear leadership whos in charge? One staff
  team
• Shared vision, Business Plan and implementation
  plan signed off and agreed by relevant parties
• Realising benefits of shared resource eg
  staffing, stock, outreach, FM, security and
  learning resource
• Understand new customer base - audience
  development
• Be prepared to give some things up and plan, do
  review and revise relevant performance mgt
• Improved and expanded customer offer
• Staff development opportunities
• Theres more to come .!!!!!!!!!