Resultsbased Management and You

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Results-based Management and You

• Presentation to PMA, September 27, 2006

Rita Conrad, Oregon Progress Board Dawn Farr,
Legislative Fiscal Office
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Todays Discussion

• Oregons Managing for Results Framework
• Results-based Plans and Measures
• Getting to You
• Managing for Results Process and Culture

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Oregons Results Framework

• Oregon Shines vision
• Oregon Principles principles
• Oregon Benchmarks societal yardsticks
• Key Performance Measures (KPM) government
  yardsticks

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The states strategic vision, Oregon Shines

• Where are we?

Oregon Shines

• Where do we want to go?

• How did we do?

• How do we get there?

Partner strategies and collaborations
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Oregons Results Framework
OREGON SHINES - OREGONS STRATEGIC VISION A
prosperous Oregon that excels in all spheres of
life.
Goal 2 Safe, caring and engaged communities.
Goal 3 Healthy sustainablesurroundings.
Goal 1 Quality jobs for allOregonians.
Agency KPMs that link link to Oregon Benchmarks
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Results-based Plans and Measures
Developed from Materials from Logic Model
Training with Heather Daynard, PME Inc.
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Logic Mapping
Oregon Shines Vision A prosperous Oregon that
excels in all spheres of life
Activity Objective Goal
Ultimate Result
Superior State Government OBM35
Governing Magazines ranking of public management
quality
Excellent Customer Service KPM Percentage
of customers who rate service delivery as good or
excellent
Return all calls within 2 days Responsiveness
Percentage of calls returned within 2 days
Answer phones Number of calls
Output Initial
Intermediate Long-term
Outcome Outcome Outcome
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YOUHow does all this relate to you?

• Altitude analogy
• Benchmarks 30,000 ft
• Key Performance Measures 20,000 ft
• Performance Measures (mgmt, program) 10,000 ft
• Performance Measures (workload) Ground
• Ideally, measures cascade down and roll up,
  creating line-of-sight between the work on the
  ground and the mission/vision.

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Managing for Results Process
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YouManaging for Results on the Ground
I renegotiate whats expected
I know whats expected of me and why
I modify my actions to make sure I do what I said
I would do
I do what I say Ill do
I put measures in place and gather information to
evaluate my progress
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Sustaining Results

• Elements of a Results-based Culture
• Mission focused results driven
• Relational actions have corresponding reactions
• Information based more informed decisions
• Openness to Change continuous learning

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Thanks. Questions?
www.oregon.gov/DAS/OPB Performance Measure
Guidelines and Forms, State Agency Measures and
Annual Reports, Oregon Benchmark Directory,
Benchmark Reports, Oregon Shines I and II, Race
Ethnicity Reports, County Slide Shows and Maps,
lots of slide shows, studies, reports and more