A Look at Hosted VoIP

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A Look at Hosted VoIP

• Megatrends and New Paradigms

Speaker Frank Grillo, EVP Marketing for Cypress
Communications
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Megatrends and New Paradigms

• Making technology a tangible differentiator is a
  privilege to be won or lost by IT.
• Technology ownership is no longer a sure thing.
  IT asset ownership is a choice, not an
  obligation.
• Enterprises are embracing hosted delivery
  modelssoftware as a service (SaaS), LAN/WAN
  services, desktop management, and business
  continuity and hosted VoIP.
• Hosted VoIP market will increase from 375
  million in 2006 to 3,165 million in 2011.

Source Gartner, Inc.
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Hosted VoIP Market Segments

• Hosted IP PBXs
• IP Centrex
• Communications as a Service(Similar to SaaS
  where customers pay for usage rather than for
  ownership)

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IP PBX

• Located at your site or vendors location
• Its still connected to the same old telephone
  network
• People who build it may not be the people who
  support it

• Drawbacks
• Multiple providers to manage
• LAN/WAN management typically separate
• You get what you want but at a price
• Poor geographical redundancy unless youre
  paying big
• Youre still on the hook for upgrades and
  maintenance

Benefits Highly customizable Lower capital and operational costs


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IP Centrex

• Infrastructure located at provider site
• Switch owned and managed by the provider
• Switch shared among multiple customers

Benefits You dont have to buy and deploy a switch Potential lower operational costs


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Communications as a Service

• Complete integrated solutionphones, voice/data
  access, voicemail, PBX functionality, unified
  communications and collaboration applications.
• High-touch service with full LAN/WAN management,
  remote monitoring, MACs and managed QoS.
• Off-premises hosting with POP and circuit
  diversity, CPE redundancy and WAN failover.

Benefits Highly customizable Inherent business continuity No equipment capital outlay Nationwide coverage Single vendor for everything

• Drawbacks
• You dont own anything
• Youre not in control

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What to Keep in Mind

• End-to-End Solution
• Quality of Service guaranteed from desktop
  throughout the network
• Full LAN/WAN integration
• Advanced multimedia, collaboration and
  traditional calling features
• Vendor with a legacy of providing excellent
  products and support
• Highly scalable

• Superior Network
• Engineered for 99.999 availability
• Voice calls prioritized over data and no single
  point of failure
• Purpose-built to deliver VoIP services
• Real-time proactive network monitoring
• Fully redundant for maximum availability
• Self-correcting
• Calls dont touch the public Internet

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What to Keep in Mind (continued)

• Minimize your total cost of ownership
• No capital expense
• Eliminate risk and obsolescence
• Flexibilityscale as your business grows and
  changes

• Inherent business continuity
• Geographical and network redundancy
• POP and circuit diversity
• Equipment redundancy

• Make it Easy
• Turnkey solution
• One vendor for voice, data and LAN integration
• Off-load ancillary functions