Accreditation reviews and HASS Standard 4'1

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Accreditation reviews and HASS Standard 4.1

• Evie Soldatos
• HASS Manager, QICSA

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The story so far.
NOT AS BAD AS WE THOUGHT
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Key points

• QICSA is interested in your SYSTEM not just what
  you DO
• Meeting the standards and best practice are not
  the same thing

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• Risk, e.g. safety, wellbeing and legislation are
  big considerations.
• 1st cycle is setting a baseline against which
  development can occur and improvement will be
  measured in future

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A System for supporting parents and accompanying
children

• What QICSA reviewers are looking for-
• Clear knowledge and intentions
• Planned strategies and actions
• Resources and conditions
• Monitoring and recording outcomes
• Reflection and evaluation

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Knowledge and Intent

• Organisational context with respect to
  accompanying children is it known and
  understood?
• External drivers expectations of governing
  bodies, funders, clients, the community
• POLICY, VALUES, PHILOSOPHY aka
• GUIDING DOCUMENTS

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Actions

• Planning and action how you
• know what you need to do, organise it
• and DO IT
• Scope of practice how far do you go
• doing what you do?
• PROTOCOLS, PROCEDURES, PRACTICE MANUALS WORK
  INSTRUCTIONS

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Resources ..

• Everything you need to do the
• doing.
• People, places, spaces, utilities, materials,
  capital
• Training, Supervision and support
• Credentialling, e.g. WWC, family therapy?
• Relationships
• STAFF, SITES, PROGRAM RESOURCES

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Monitoring.

• Whos checking how things are
• going?
• What are they checking?
• How is that happening?
• Are risks systematically considered?
• RECORDS, SUPERVISION, FEEDBACK, COMPLAINTS,
  STATISTICS

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Evaluation.

• How do you decide that your
• approach and actions are
• Effective
• Appropriate
• Efficient
• Acceptable
• Sustainable
• and meet the objectives you were serving
• REPORTS, ANALYSES, ENQUIRIES, REVIEWS

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How to meet HASS 4.1

• Note It will be different for each
• organisation according to their focus,
• context, partnerships and other factors.
• Clear and evident at the system/program level
• Awareness and knowledge of where children fit
  with your service
• What your role and the scope of your service is
  what are your boundaries?
• Allocation of appropriately skilled, credentialed
  and supported staff
• Relevant complementary partnerships

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At the level of practice

• Clear and evident -
• Procedures for service provision that emphasise
  the rights of clients and facilitate empowerment
  in particular making service options known.
• Effective assessment practice that recognises
  immediate and longer term need and responds
  accordingly
• Well developed referral processes and pathways.

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At the level of practice

• Clear and evident -
• Processes for clients and stakeholders to give
  feedback about their experience of the service
  and question it if they need to.
• Records of all that is done client files should
  give a good picture of the service the client
  received and the outcome.
• Consideration of post exit planning do you
  contribute to building capacity in the longer
  term?

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How will reviewers decide..

• A BALANCE
• of the principles covered today
• applied to the individual circumstances of every
  organisation, and
• taking account of any critical issues e.g. risks
  that may be identified through the course of
  review, and
• the overriding sense from the experience of the
  review and evidence gathered from various sources
  about how the organisation operates.

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1st cycle MUST HAVES

• Clear intent policy
• Clear procedures
• Allocated responsibility
• Evidence of Action

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1st cycle HOPES

• Active structured monitoring
• Reflection on and evaluation of systems and
  processes
• 2nd cycle will be looking for greater
  sophistication, in particular with recording,
  monitoring and evaluation evidence of CQI

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A plug before I go.2008 Key deliverables

• Join QICSA
• 2 staff attend internal contact training
• Accreditation or plan by end 2008 Accreditation
  by the end 2009

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Thank you

• The QICSA team
• ph 9479 5888
• qicsa_at_latrobe.edu.au
• www.latrobe.edu.au/aipc/qicsa