Louisiana Department of Insurance

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Louisiana Department of Insurance

• James J. Donelon
• Commissioner

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Welcome to CRAFT!

• Rachelle Carter
• Director of Policy Forms
• Office of Property and Casualty
• Beth OQuin
• Assistant Director of Policy Forms
• Office of Life Annuity
• Anthony Pounders
• Project Manager
• Information Technology

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Individual CRAFT Training Sessions

• Information Technology
• Huy Ta
• Software Engineer
• Office of Health Insurance
• Crystal Campbell
• Director, Supplemental Health Products
  Quality Assurance
• Tom Portier
• Director, Quality Management
• Ricky Shields
• Assistant Director, Quality Management
• Office of Property Casualty
• Joycelyn Spriggs
• Ins. Compliance Examiner II
• Michelle Stewart

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What is CRAFT?Complaint, Rate and Form Tracking

• Electronic filing system for Louisiana
• Designed for all business types
• Health
• Life Annuity
• Property Casualty
• Accessed through our website
• www.ldi.state.la.us

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• Allows insurers to
• Respond to consumer complaints
• Submit policy form filings
• Submit rate and rule filings
• Electronically attach supporting documentation
• View details and check status of open filings

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Is CRAFT Mandatory for Industry?

• All Filing Types are Accepted for Form and Rate
  Filings
• CRAFT
• SERFF
• Paper

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How do you access CRAFT?

• CRAFT is available only through the Departments
  Industry Access portal
• Must have an Industry Access User ID and password
  to work in CRAFT
• CRAFT may be accessed through the Industry Access
  link located on our websites homepage

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CRAFT PREVIEW

• POLICY FORM FILINGS

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Whats New?

• Companies can now view forms after
• submission
• PDF Launcher
• CRAFT User Manuals
• Email notifications sent on all filing types
• Assignment to examiner
• Disposition created

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Upcoming Years Enhancements

• Electronic Completion of Statement of Compliance
• PC moving toward NAICs Product Coding Matrix
• SERFF Integration
• Improved Filing Searches
• Objection Letter and Response Letter improvements
• Organization of Closed and Open Filings

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Product Filing Matrix (PFM)

• CRAFT Form and Rate filings are directly linked
  to the PFM
• PFM is where you will find
• Statement of Compliance
• Certification of Compliance
• Instructions
• FAQs
• Product type searches
• Related laws, directives, bulletins...

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How do you access PFM?

• PFM is accessed through the Product Filing
  Requirements link found on our website
• PFM can also be accessed through the CRAFT
  Welcome Page

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Upcoming PFM Enhancements

• Recodification of Title 22 effective Jan. 1, 2009
• Revamp of Statement of Compliance

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QUESTIONS?
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Louisiana Department of Insurance1-800-259-5300

• Office of Health
• Telephone [phone]
• Email health_at_ldi.state.la.us
• Office of Life Annuity
• Telephone [phone]
• Email la_at_ldi.state.la.us
• Office of Property Casualty
• Telephone [phone]
• Email pc_at_ldi.state.la.us