The Baldrige Model of Performance Excellence

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The Baldrige Model of Performance Excellence

• A framework for continuous improvement

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Baldrige Update

• (7/12/04) Part I Introduction to Baldrige
• (7/26/04) Part II Baldrige in the Classroom
• (8/16/04) Part III Baldrige and the Board
• (8/22/05) Part IV Baldrige and the Strategic
  Plan (Review of the Criteria)
• (9/12/05) Part V Continuous Improvement
  Strategic Outcomes Direction
• (9/26/05) Part VI Baldrige Self-Assessment
  Results Focusing on the Critical Few
• Ongoing continuous improvement updates

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September 2nd, 2005

• District professional development day with a
  focus on
• District vision, mission, goals, core values and
  guiding philosophy
• Alignment of Individual Career Development Plans
  (ICDP) to school improvement plans and the
  District strategic plan
• Teacher evaluation process

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Aim of the Organization
Goals and Measures
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Aligned Acts of Improvement
District
Strategic
Plan
GOALS
Individuals, schools, departments, programs
processes
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Performance ExcellenceAt All Levels
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Its About Alignment!

• Can we get everyone rowing in the same direction?

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Putting Together The PiecesThe 7 Baldrige
Categories

• Leadership
• Strategic Planning
• Student/Stakeholder Focus
• Information and Analysis
• Human Resource Focus
• Process Management
• Performance Results

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Category 1Leadership

• Requires leaders to set and communicate direction
  consistent with stakeholder
  requirements
• How do leaders set and communicate direction?
• How do leaders monitor progress?
• How do leaders model the use of the principles of
  quality management?

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Category 2Strategic Planning

• Translates stakeholder needs into goals, measures
  and action plans
• How do we develop goals and measures?
• How do we implement the plan?
• How does each individuals personal goals and
  actions support the plan?

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Category 3Student Stakeholder Focus

• Defines the aim of the district, school or
  classroom
• How do we determine stakeholder requirements?
• How do we measure student and stakeholder
  satisfaction?
• How do we build positive
  relationships with students
  and stakeholders?

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Do you enjoy reading to learn?
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Category 4Information Analysis

• Provides the foundation for aligned decision
  making in all areas of the system
• How do we select and manage
  information?
• How do we select and use
  comparative data?
• How do we evaluate and improve information
  systems?

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Category 5Human Resource Focus

• Examines how the district, school or classroom
  enables workers to develop and utilize their full
  potential
• How do we ensure collaboration and teamwork?
• How are workers trained,
  educated and evaluated?
• How do we measure and
  improve employee morale
  and well-being?

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Category 6Process Management

• Addresses how educational products and services
  are designed, implemented and improved
• How do we design instructional and support
  processes?
• How do we continually
  improve important
  processes
  using Plan, Do, Study, Act?

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Quality Tools
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Building on Past ActivitiesWhere Could We Go
Next?

• Continue Action Research teams
• Utilize quality tools and the PDSA process for
  data driven decisions
• Continue to align student, classroom, school and
  District actions
• Connect all employees to CSIPs and the District
  strategic plan
• Continue driving toward student ownership and
  accountability for learning

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Category 7Performance Results

• Examines the district, school or classroom
  performance in key areas
• What is the level of baseline performance?
• What is our performance over time?
• How do our results compare to similar districts,
  departments, schools
  or classrooms

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Balanced Scorecard
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Balanced Scorecard
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The Baldrige Model of Performance Excellence

• A framework for continuous improvement