Creating Great Places to Work

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Creating Great Places to Work Henry Stewart
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Best for Customer Service in UK 2002 Nationwide
Building Society 2003 Happy 2004 First Direct
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Happy 2006 Winner, Impact on Society (Small
business)
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UK Best Workplace 2007 2nd (Financial Times,
2/5/07)
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What are the key elements of management ?
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When did you work at your best?
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Maslows Hierarchy of Needs Safety Physical
Needs Eat, Sleep
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Maslows Hierarchy of Needs Self -actualisation
Self-esteem Belonging Safety Physical Needs
Eat, Sleep
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Pyramid of Management Needs Trust Freedom Support
Reward Communication
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People work best when they feel good about
themselves
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People are Good
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Great management is about
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Great management is about getting out of the way
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The Myth of the Clever Boss
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Job Ownership Model
Support
Principles
Targets
Job Ownership
Feedback
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Set Your People Free
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Approved?
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Pre Approved
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Ask the Customer
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Celebrate Mistakes !
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Ive learned so much from my mistakes Im
thinking of making a few more
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What would your organisation be like if everybody
was completely trusted?
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What I Could do if I Had More Freedom?
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What is my next step towards this?
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Henry Stewart 07870 682442 henry_at_happy.co.uk
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Creating a Great Place to Work In Mental Health
Trusts 20th September London 145
VAT henry_at_happy.co.uk