No Class Next Week!!!!!

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No Class Next Week!!!!!

• Quiz on Oct. 9
• (communication, feedback, presentations)

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Today

• We will
• Learn how to give/receive feedback
• Design a feedback session when doing performance
  appraisals
• Learn some tips for effective presentations

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Managerial Skills

• Providing Constructive Feedback

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Exhibit Guides for Giving and Receiving Feedback

• Criteria for Giving Feedback
• Make sure your comments are intended to help
  recipient.
• Describe what the person is doing and the effect
  the person is having.
• Be specific, not general (use clear and recent
  examples avoid exaggerations).
• Include only things the receiver can do something
  about.
• Dont overwhelm the person with more than can be
  handled.

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Feedback I statements 1. Describe the
behavior 2. State the effects of the
behavior 3. Tell your feelings about the
behavior e.g.You have been late to the last
three meetings. I am angry because we have to
wait for you to arrive before we can make any
important decisions and it makes me late for my
next meeting.
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Scenarios for resolution 1. Your roommate
doesnt bath often enough, and it bothers you 2.
Your co-worker regularly calls you personal and
affectionate nicknames (e.g. toots), and it
bothers you. 3. Your boss sometimes uses
profanity, and it bothers you 4. Your children
argue too often when they are together, and it
bothers you.
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Descriptive Communication Feedback

• STEP 1
• Describe as objectively as possible the event,
  behavior, or circumstance. Do not discuss
  personal characteristics.
• Avoid accusations.
• STEP 2
• Describe your own reactions to or feelings about
  the event, behavior or circumstance.
• Describe the objective consequences that have or
  will likely result.
• Focus on the behavior and on your own reaction,
  not on the other individual or their personal
  attributes.
• STEP 3
• Suggest a more acceptable alternative.
• Be prepared to discuss additional alternatives.
• Focus on the alternative solutions, not on who is
  right or wrong.

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Can you identify problems? 1. You simply cant
keep making these stupid mistakes 2. You never
have anything to offer when I ask for
suggestions 3. People think you are a good
leader
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Counseling vs Coaching

• Coaching is passing along advice or setting
  standards
• Involves active listening and feedback
• Dealing with skill or performance problems
• Counseling is supportive
• Involves active listening
• Dealing with personality or emotional issues
• Do not try to fix the problem but allow the
  person to find their own solution

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Performance Appraisal as a Means of Providing
Constructive Feedback

• The Value of Feedback in a Performance Appraisal
• Knowledge, reinforcement, goal setting

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Performance Appraisal as a Means of Providing
Constructive Feedback (Continued)

• The Performance Appraisal Feedback Interview
  Process
• Preparation
• Schedule the Appraisal Interview in Advance and
  Be Prepared
• Opening
• Put the Employee at Ease
• Be Sure That the Employee Understands the Purpose
  of the Appraisal Interview

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Performance Appraisal as a Means of Providing
Constructive Feedback (continued)

• The Performance Appraisal Feedback Interview
  Process (Continued)

• Questioning and Discussion
• Keep It Goal-oriented
• Obtain Employee Participation
• Encourage the Employee to Engage in
  Self-evaluation
• Minimize Threats by Discussing Performance but
  Not the Person
• Focus on a Few Specific Behaviors

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Performance Appraisal as a Means of Providing
Constructive Feedback (continued)

• The Performance Appraisal Feedback Interview
  Process (Continued)
• Questioning and Discussion (Continued)

• Dont Exaggerate
• Give Positive As Well As Negative Feedback and
  Always Start with the Positive
• Tailor the Feedback to Fit the Person

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Performance Appraisal as a Means of Providing
Constructive Feedback (continued)

• Conclusion
• Ensure Understanding
• Detail a Future Plan of Action
• Goal setting approach - specific actions by
  target dates
• Summarize before closing

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Managerial Skills

• Oral Presentation Skills

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Planning and Preparing

• Analyze your audience
• Organize the presentation
• The main idea or the big idea
• Introduction
• Present your agenda
• Write out completely (first sentence or two at
  least)
• Start with something interesting
• Main message
• Audience involvement
• Conclusion
• Repeat the main ideas
• Practice
• 4-5 times

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Delivering a Successful Presentation

• Dress appropriately
• Check your location and equipment
• Create eye contact
• Use proxemics (physical space)
• Podium?