QUALITY

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QUALITY

• ProfessorGordana Matic
• StudentDusan Dzinic 135/07

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AIM OF THIS PRESENTATION

• Questions that will be answered
• What is quality control?
• Why is quality important?
• Quality standards?
• Customers ?
• TQM ?
• International quality standards (some of them)?
• ISO?

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DEFINITION OF QUALITY

• Quality referring to the characteristics that
  fulfill the needs of the consumer
• Quality as an absence of defects

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CUSTOMERS

• Demands of customers is the highest priority
  Quality helps in trying to meet the customers
  needs , and with its standards , making sure
  that customer is satisfied.

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QUALITY CONTROL

• Quality control is a process employed to ensure a
  certain level of quality in a product or service
• The basic goal of quality control is to ensure
  that the products, services, or processes
  provided meet specific requirements

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STANDARDS

• Standards matter ,its the only way we can notice
  any difference
• ISO (International Organization for
  Standardization) is the world's largest developer
  of standards
• They are useful to industrial and business
  organizations of all types
• ISO standards contribute to making the
  development, manufacturing and supply of products
  and services more efficient, safer and cleaner
• There are more than 16 000 ISO standards
• ISO 9000 -quality management
• ISO 14000 -environmental management

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TQM

• Total Quality Management (TQM) is a business
  management strategy aimed at embedding awareness
  of quality in all organizational processes.

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TQM

• Total quality is called total because it
  consists of two qualities quality of return to
  satisfy the needs of the shareholders, and
  quality of products

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CONCLUSION

• Quality is all around us. Some say that quality
  is whatever we desire, under the condition that
  we are able to go through with it. We need
  quality standards, so we could reduce defects to
  the lowest point possible , and in the end having
  satisfied consumers.

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QUOTATION

• Unknown Author When you're out of quality,
  you're out of business.

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THE END