Title: ????? ?????? ????? ?????? ?????? Quality Costs Analysis
1????? ??????????? ?????? ??????Quality Costs
Analysis
- ?. ???? ?????????
- m_aichouni_at_yahoo.co.uk
- http//aichouni.tripod.com
??????? ? ????? ????? ??? ??????? ??????????? ?
?????? ??????? ????? ? 2005
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- ??? ????????? ?????????? BS6143 (2) ?? ???????
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??????.
4????? ???? ?????? ???????
- ????? ????? ?????? ?????? ?? ??? ??? ??????? ??
????? ?????? ??????? (Total Quality Management)
??? ??? ??? ??????? ??? ?????? ???? ?? ???????? ?
??????? ?????????. -
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5????? ????? ?????? ??????
- ???? ??? ????? ??????? ?????? ?? ???? ?????
?????? Hewlett Packard ???? ?????? ????? ?????
?? ??? ????? ???? ??????? ????. ????? ??? ??????
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???? 2 ???. ? ??? ??? ?? ??? ?????? ????? ?
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6????? ????? ????????? ?????? ?????????
- ????? ????? ?????? ?????? ???? ????? ????? ??????
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???? ?????? ? ??? ???????? ??????? ?????????. - ???? ?????? ??????? ??? ????? ????? ????? ??
???????? ???? ??????? ??????? ?? ???????? ????
??? ???????? ???????? ? - ??????? ??????? ?? ???????.
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- ????? ? ????????
- ??????? ?? ????? ??????? ? ??????? ????? ?????
- ?????? ????? ??? ???????? ??? ?????? ???????.
7 ????? ?????? ??????
- ??? ????? ?????? ?????? ?????? ??? ????? ??????
??? - ?????? ??? ?????? ?? ?????? ???????? (Conformance
Costs) - ?????? ??????? ?? ??? ?????? ?? ?????? ???
???????? (Non Conformance Costs) - ????? ?????? ???????? ????? ?????? ??????? ?
?????? ??????? ?? ?? ???????? ???????? ???? ????
??? ?????? ????? ???? ???? ???? ??? ????? ?????. - ? ????? ?????? ??? ???????? ????? ?????? ???????
??????? ? ?????? ??????? ??????? ????? ????? ??
???????? ??????? ???? ???? ???? ?? ?????? ???? ??
????? ?????? ?? ???????.
8????? ?????? ??????
?????? ?????? ( Pc Ac Fce Fci )
9?????? ??????? (Prevention Costs)
- ?? ???????? ???? ???? ???? ???? ???? ?? ?????? ?
??? ? ??????? ?? ??? ?????? ???????? ?? ?????????
????????. - ????? ??? ???????? ??????, ?????? ?????? ????
?????? ?? ??????? ???????? ?? ???? ?????? ??????
?? ?????? ?? ??????. - ???? ?????? ??????? ??????? ???????
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- ?????? ?????? ?? ???????? ?????????
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- ?????? ????? ?????? ??? ??????
- ?????? ?????? ?????? ?????? ??????
- ???????? ???????? ?????? ????? ??????
10 ?????? ??????? (Appraisal Costs)
- ?? ???????? ???? ???? ??? ?????? ???????? ?
????? ?????? ????? ???? ?????? ? ????? ???????
???????? ?? ??????? ?????????. - ? ?? ??? ???????? ???????? ???????, ?????? ??????
???? ???????? ?? ?????? ?????? ?? ???????
???????? ?????? ?? ???????? ?????????? ????????
??? ?????? ??? ??? ????? ?????? ?????? ????
???????? ???????? ?????? ???? ??????? ???? ???. - ???????? ????? ????? ?? ???
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- ????? ?????? ????? ???????? ????????
- ?????? ?????? ?????? ???????? (????? ?????? ??
????? ????????) - ?????? ?????? ?????? ???????
11 ?????? ??????? ???????Internal failure Costs
- ?? ???? ???????? ???????? ??????? ???? ????
?????? ?? ?????? ??????? ?????? ??? ???????? ??
??????? ??? ?????? ????????. - ???? ?????? ??????? ??????? ??????? ???????
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??????? ?? ???? ????? ??????? ? ??? ?? ????
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- ?????? ?????? (??????) ???? ?? ???? ???????.
- ?????? ?? ??????? ?? ????? ?????
- ?????? ????? ???????? ? ????????? ???????? ????
12 ?????? ??????? ???????External failure Costs
- ?? ????? ?????? ?????? ?????? ???? ??? ???????
??? ??????? ?????? ?? ????????. - ????? ??????? ?? ???
- ?????? ?????? ????? ???????
- ??????? ???????? ??????? ?????????
- ??????????
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13 ??????? ??? ????? ?????? ??????
??????? ??? ????? ?????? ?????? ????? ??????
(100101) ?????? 1 ???? ??? ?????? ??????? ???
???? 10 ?????? ??? ?????? ??????? ? 100 ???? ???
?????? ??????? (??????? ? ???????)
14???????? ??????? ???????? ??????? ????? ???
??????
?????? ????? 10
?????? ??? ????? (?????) 90
15??????? ?????? ??????? ?????? (??????)
16??????? ?????? ??????? ?????? (?????)
17??? ? ?????? ????? ?????? ??????
- ??? ????? ?????? ?????? ??????. ???? ????? ??????
?????? (Quality Costs Report) ?????? ???? ????? ?
????????? ?? ?? ????? ??? ??? ???? ????????
???????? ????? ??????. ????? ??? ??????? ?? ????
???? ?????? ? ???????? ?? ???????. - ??? ??? ???????? ??
- ????? ?????? (Trend Analysis) ? ??? ???????
??????? ???????? ??????? ???????? ????? ? ???
???? ??????? ??????? ????? ??????? ?????????
?????? ????? ??????. - ????? ?????? (Pareto Analysis) ?? ?? ??? ????
???????? ?? ????? ?????? ?????? ?? ?? ????? ????
????? ????? ?????? ? ???? ???? ????? ????? ?? ???
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20???? ?? ?????? ?????? ?? ????
21????? ?????? ?????? ?? ?????? ????? ?????? Trend
Analysis
22????? ?????? ?????? ?? ?????? ????? ?????? ????
2002 Pareto Analysis
?????? ?????? 1000 x
23???????? ??????? ??????
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??? ????? ???????? ???? ???? ?????????. - ??? ??????? ????? ?????? ? ?? ?? ?? ?????? ??
????? ???? ????? ??? ?????? ??? ?? ???? ?????
???? ??? ?????? ???? ???? ????????? (???? ??????
????? ??? ?? ?????? Zero defect ) . - ?? ???? ???? ??????? L ???? ????? ???? ???????
???? ?? ???? ??? ???????? ?? ???? ?????.
L LOSS ????? ??? ?????? T Target Value ??????
????????? k Constant ???? Y Actual Quality
Value ???? ??????? ???????? ??????
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