High Availability Corporate Faxing

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High Availability Corporate Faxing

• Disaster Recovery and Business Continuity
  Considerations for Fax Servers in Traditional and
  IP-PBX Implementations

Scott Riley, CEO [phone]
x772 sriley_at_otgt.com
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My Purpose.
To Build an Awareness of the Importance of Fax
Server Deployment Considerations in Your PBX
Implementation Strategies
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WHY discuss FAX at this Conference?

• Corporate Fax Servers are like small PBXs, and
  hence integrate and co-exist with your overall
  PBX (and CO) strategy. A Fax Server delivers
  faxes electronically to the Desktop and/or email
  (no station device!)
• FAX101 Fax is Alive and Well.
• More Faxing today than 5 years ago.
• 200M standalone fax machines
• One Touch Corporate Fax Business UP 30 THIS
  YEAR
• Vast Amounts of Business are done by Fax,
  especially paper intensive organizations such as
  Mortgage, Financial/Banking, Insurance,
  Healthcare (EX. Signed Original Documents,
  Supporting Original Attachments, POs,
  Confirmations, Orders, etc).

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WHY discuss FAX at this Conference?

• Just like Phones, Fax can be unappreciated
  Traditionally always there, always available
  Until there is an interruption and Business
  Stops. (Is the PBX the Least Common
  Denominator??)
• Corporate Fax Servers are the heart of Faxing,
  NOT standalone Fax Machines. Fax Servers MUST be
  part of your PBX/IP-PBX Strategy AND your
  Network, Database and Application Strategies.

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TOP Considerations for Fax DR/BC

• THEME Reduce Single Points of Failure and
  minimize network administrative burdens while
  still providing a centralized fax server
  experience
• Distributed and Failover Telco Strategies
  including DID/DNIS Routing and Virtualization
• Multiple/Distributed App Servers (Fax Servers)
  with Centralized Administration
• High Availability centralized SQL Database and
  Image Repositories

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Potential Points of Failure

• Telco (CO or PBX)
• Fax Boards, Fax Devices, T1 Cables, etc..
• Server Platform (e.g. Windows 2003 Server), Fax
  Server Application
• Mail Servers (Exchange, etc)
• LAN, WAN, WWW Site Accessibility and Connectivity
• Domain or Other Network Issues
• SQL Database and Fax Image Repository

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Some Tools And Strategies

• High Availability Application Servers, Clustering
• SQL Server Clustering, Shared Image
  Foldering/SANs, and Site Replication
• Distributed Servers in a Server Collective, or
  Warm Spares to Replicated Sites
• Application Traffic Management, IP Load
  Balancers, Traffic Direction/Prioritization.(BIG-
  IP, etc)
• Telco/CO strategies, inbound portability/fail-over
  
• FOIP Virtualization of Telco, Leverage Benefits
  of VOIP DR/BC Strategies

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Other Suggestions

• Understand the Business Needs of your Client.
  FAX Technology is the preferred method for
  electronically transmitting original hard copy
  documents. Demand for Fax technology is DRIVEN
  by the business need and criticality to the
  customer.
• Beef Up your Knowledge of Fax, FOIP, and the
  top-tier fax server solutions specialists.
  Choose an Excellent Partner with Enterprise
  Experience (even for small implementations)

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How Partnering Works For Us

• We Partner AND Support providers of VOIP and
  Traditional TDM PBX Solutions, Network Solutions
  Providers (CISCO, etc..), Microsoft Partners and
  Carriers.
• In addition to exchanging opportunities, we
  provide organizations like yours with the
  expertise and aptitude to successfully sell
  and/or implement solutions incorporating Fax
• Provide OEM Opportunities or Turn-Key

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Where do you go for help?

• If you need some guidance, feel free to call
  Scott Riley directly at 949-270-0272 or
  sriley_at_otgt.com
• Thank you.