Make Training Stick

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• Make Training Stick
• Keep Them Coming Back for More

Presented by Jeff Graunke jeff_at_graunkeconsulting.
com 630-204-9376 NOCAUG November 2005
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Key Points

• Main Deliverable Job Performance
• Get a training manager/evangelist on project team
  early
• Develop and use a Strategic Training Plan
• Training should look like the real world
• Train to process

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Trainings Value

• Core deliverable Improved and successful job
  performance using Oracle.
• Manuals, classes, intranet sites, job aids,
  checklists, etc are tools to get you there, not
  the destination.

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Training Manager/Evangelist

• Get someone who fits this description
• Knows and understands Oracle Applications
• Trained in Instructional Design
• Strong communicator/stand-up trainer
• Thirsts for continued learning
• Proactive Leader
• Fun
• Get this person on the project team ASAP

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Strategic Training Plan

• Critical document that will drive training
• Goals are
• Align training with the corporate goals
• Communicate the value of training
• Facilitate Management Buy-in and support
• Build credibility within the organization

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Strategic Training Plan

• Consists of
• Mission Statement
• Role of Training
• Clients
• Customers
• Goals /Objectives
• Policies
• Publish it (Intranet)
• Follow it
• Change it as needed

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Marketing

• Marketing allows you to
• Build credibility
• Communicate the value of training
• Communicate success stories
• Get management buy in
• Make it fun

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Marketing

• Examples of Marketing
• Name the training program
• Create a logo and motto
• Send confirmation letters prior to class
• Award Certificates via managers
• Promote training success stories
• Publish a newsletter

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Building Training(Instructional Design 101)

• Training Needs analysis
• Who needs to be trained?
• Skills
• Aptitude
• Experience
• What processes do they need to know?
• Task Analysis
• Break down each process into tasks

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Building Training(Instructional Design 101)

• Design Training
• Role based
• Process driven
• Training should look like the real world
• How deployed?
• Web-based
• On-line classes
• Instructor lead
• Determine materials needed

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Building Training(Instructional Design 101)

• Training Development
• Select developers
• Select Tool
• Oracle Tutor
• MS Word
• HTML tool (Dreamweaver, Authorware, etc..)
• Develop and stick to a project plan
• Develop process-driven training

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Building Training(Instructional Design 101)

• Training Development
• Training should look like the job
• Adults want need-to-know information
• 1/3 instruction 2/3 application
• Students work harder than instructor
• Test! No feedback deteriorating performance
• Help them help themselves
• Listen to feedback

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Training Deployment

• Conduct Pilot Classes
• Conduct Train-the-Trainer program
• Need a Sharp Training Coordinator
• Handles scheduling and Logistics
• Dedicated classroom(s)
• Dedicated Training Database
• No testing or development
• Refresh at regular intervals

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Ongoing Training (After the Consultants Leave)

• Critical for long-term success that the training
  program continues to
• Help users with changing responsibilities
• Serve new users
• Explain new or re-engineered processes
• Provide documentation/support

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Ongoing Training

• It is important to maintain and keep current the
  following
• Web presence
• Document updates
• Marketing program
• As new or refresher training is required, follow
  the training design, development and deployment
  process

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Key Points

• Main Deliverable Job Performance
• Get a training manager/evangelist on project team
  early
• Develop and use a Strategic Training Plan
• Training should look like the real world
• Train to process

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Questions/Discussion

• ? ? ? ? ? ? ? ?

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Graunke Consulting, Inc. is a Chicago-area based
consulting firm specializing in training,
instructional design and writing. Visit our
website at www.graunkeconsulting.com. Jeff
Graunke is president and founder of Graunke
Consulting. He has created and delivered Oracle
Applications training programs for Underwriters
Laboratories, City of Chicago, Chicago Public
Schools, Chicago Transit Authority, Rockwell
FirstPoint Contact and others. Contact Jeff at
jeff_at_graunkeconsulting.com or at 630-204-9376.