Recognition:

1

• Recognition
• Its no longer the
• soft side of business,
• its the essential side!
• Presented by Max Brown

2
Job Satisfaction Tanks

• Only 14 are very satisfied with their jobs.
• Over 60 do NOT feel motivated to drive their
  employers business goals.
• The Conference Board March 16, 2005
• Survey of 5000 households

3
The Cost of Incivility

• The average Fortune 1000 executive spends 13 of
  his or her time mediating worker disputes . . .
  that is 7 weeks a year!
• Maybe Mom was right It pays to be courteous.
• Time Magazine, Feb. 14, 2005

4
The Hard Facts . . .

• Almost 80 of employees believe they get NO
  respect at work.
• Source Time Magazine, Feb. 14, 2005
• 86 of the worlds employees are not willing to
  go the extra mile for their employers.
• Source Towers Perrin, 2005
• Three out of four workers are looking for a new
  place to work either passively or actively.
• Source Society for Human Resource Management,
  2005

5
Happy People, Happy Returns

• Are the best companies to work for also good
  investments? Wall Street hasnt always valued
  employee satisfaction, but perhaps it should . .
  . Fortunes best employers not only consistently
  beat the SP 500, but walloped it.
• Fortune February 2006 Deloitte Study
• The 100 Best Companies To Work For

6

• Did you know?

Farsighted, tolerant, humane and practical CEOs
returned 758 over 10 years, versus 128 for the
SP 500 ... CEOs who inspire respect, loyalty and
even affection, rather than fear. Fast Company,
September 2005
7
Business Leaders Lack Critical Skills

• Nearly a third of global business leaders lack
  the skills they need to help their organizations
  achieve their business goals.
• One of the most critically deficient skills
  identified was bringing out the best in their
  people.
• HR Magazine, January 2006

8
Bottom Line

• Committed employees perform 20 better and are
  87 less likely to resign.
• The role of the manager is the most critical
  enabler of employee commitment.
• 82 of respondents said recognition motivates
  them to improve job performance.
• Society for Human Resource Management (SHRM),
  2006.

9
Dr. Hurlocks Study

• In 1925, Dr. Hurlock concluded that children who
  receive praise after a math test, improve by 71
  only 5 days later.
• Those who are criticized only improve 19 after
  the same 5 days.
• Those ignored completely only 5.

10
The Power of Carrots

• Higher retention
• Stronger, more committed
• Greater sustained productivity
• Higher profits