Oregon Covering Kids

1
Oregon Covering Kids Families State of
Oregon Department of Human Services Oregon
Health Plan

• Oregon Health Plan (OHP) Central the Rogue
  Valley Covering Kids Families Collaborative

2
Aim Statement

• To reduce the pend rate for Oregon Health Plan
  applications by 15.

3
Changes Tested

• Oregon Health Plan Application Checklist
• Eligibility staff all received training on
  appropriate reasons to pend applications.
• OHP has dedicated 2 staff to determine
  eligibility and track data from randomly assigned
  applications from the CKF project site.
• Outstation CKF Outreach Workers
• Date Stamp Applications at CKF sites
• OHP Application Assistance Signage
• Income Tracking Sheet

4
Changes Tested Cont..

• Outreach staff developed checklist and now using
• Internal Resource Referral Form
• CKF Project Identifier
• Sign Here Stickers for mailings
• Insurance Application Flow Sheet
• Weekly Encounter Tally Sheet
• Client Progress Data Form to ensure and follow-up
  with completing application process for
  applicants

5
Results

• Oregon Health Plan Application Checklist for CKF
  implemented by outreach staff to help
  applicants provide all information.
• 2 dedicated staff to determine eligibility and
  track data from randomly assigned
  applications to continue the analysis of impact
  from changes at the outreach center.

6
Summary and Next Steps

• Eligibility staff case reviews for pending
  reasons to analyze trends and continue reduction.
• Test Site Date stamp for applications.
• More advertisement application assistance is
  available.
• Need to develop materials to track client
  activity.

7
Summary and Next Steps Cont..

• Continue to use and evaluate
• Outstation CKF Outreach Workers
• Date Stamp Applications at Outreach sites
• OHP Application Assistance Signage
• Internal Resource Referral Form
• CKF Project Identifier
• Sign Here Stickers for applicant mailing
• Income Tracking Sheet
• Insurance Application Flow Sheet
• Client Progress Data Form
• Weekly Encounter Tally Sheet
• Track Evaluate the use of Post Cards.
• Analyze data from CKF project application and
  continue to refine support for outreach staff.
• Continue to Learn From CKF Grantees.

8
Internal Resource Referral Form   Date___________
______ Intake Staff Name_________________________
____   Client Name_______________________________
DOB______________________   Contact Phone
Number__________ Best Time To Reach Client By
Phone___________   Client Mailing
Address__________________________________________
________________________  ________________________
__________________________________________________
  Client Needing Information On ? OHP ?
FHIAP ? Food Stamps ? Other
_____   Comments_________________________________
_______________________________    PLEASE SEND
FORM TO MAYRA MELANIE BRENDA _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ For
Internal Purposes Only Date of
Contact___________ Household size
_____ Children No ? Yes Apt. Date______________
Notes__________________________________________
________________________ _________________________
_______________________________________________
9
Community Health Center
Weekly Encounter Tally Sheet  
Name_________________________  
10
Oregon Covering Kids Families State of
Oregon Department of Human Services Oregon
Health Plan

• Thank You!