Designing Open Source Business Intelligence for Public Administrations

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Designing Open Source Business Intelligence for
Public Administrations

• Björn Niehaves, Felix Müller-Wienbergen, Jörg
  Becker
• European Research Center for Information Systems
  (ERCIS)
• Department of Information Systems,
• University of Münster, Germany

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Problem Situation

• Managerial accounting system obligatory in some
  federal states,
• e.g. Northrhine-Westphalia by end of 2008
• Huge amount of conceptual and technological work
• No support or guidelines when it comes to how to
  use the management-relevant data
• Especially with regard to qualitative information
  
• ? Need for (basic) strategic management
  IT-support

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Major Problems in Municipal Public Administrations

• Domain-specific requirements
• Heterogeneous information systems landscape
• Financial restrictions
• Deficient Technology-Know-How und latent change
  resistence

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Management Information Systems Project BASIS

• Project Setting
• Local public administration in Germany
• About 300 employees
• Task Concept Development
• BSC approach specific for public administrations
• Customizing for this public administration
• and Organizational and Technical Implementation
  
• Open Source product BASIS

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Balanced Scorecards Project Example

• The BSC Process aims at
• Operationalizing the cooperate strategy
• Connecting goals and actions
• Taking into account a variety of stakeholder
  perspectives (? balanced scorecard)
• Taking into account a variety of goal and measure
  types (e.g., qualitative and quantitative ?
  balanced scorecard)
• Providing a continuous monitoring and controlling
  instrument

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Balanced Scorecards Project Example

• Identification of Stakeholder Perspectives

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Balanced Scorecards Project Example

• Identification of Stakeholder Perspectives

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Balanced Scorecards Project Example

• Document Analysis

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Balanced Scorecards Project Example

• Document Analysis

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Balanced Scorecards Project Example

• Goal Landscapes

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Balanced Scorecards Project Example

• Goal Selection

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Project Management
Project Controlling
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Project Discussion

• Open Source Software
• Free of cost
• Easy to adapt
• Joint efforts
• Management information system as data user
• Project management software as data producer and
  user
• ? Can only be regarded as (necessary) first step
• Wider information system integration (e.g.
  accounting systems)

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Contact

• Dr. Björn Niehaves, Dipl.-Kfm., M.A.
  bjni_at_wi.uni-muenster.de
• European Research Center for Information Systems
• Universität Münster