Outsourcing

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Outsourcing

• David Bassa, CEO

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About the Sela Group

• Over 20 years of experience in Learning /
  Development / Consulting / Outsourcing solutions.
• Representing numerous world leaders, with various
  computer soft skills expertise.
• Home for more than 150 experts (Programming /
  Project management / RT / OO / Software testing
  and more)
• Dozens of co operations with world expert and
  development centers around the globe/
• 3 Development Centers Russia, India and
  Singapore.
• 2 additional branches Canada, USA.

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Outsourcing solutions

• Over 50 turnkey projects, summing up to over 80
  man years.
• Support of more than 300 projects summing up to
  over 700 man years.
• Managed Offshore solutions in
• India
• Russia
• Singapore
• Flexible Agile

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Outsourcing pitfalls

• Bangalore based outsourcing center in the middle
  of a data theft scandal - can India be trusted
  with business data?
• Media Release , Jun. 28, 2006
• Dell admits it has "learned its lesson" after
  being forced to drop its Indian call center last
  year following customer complaints about the
  quality of service.
• Cnet news

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Success Stories

• HSBC is expanding its offshore outsourcing
  operations in India with a new BPO facility in
  Kolkata (Calcutta) and a software development
  center in Hyderabad. The bank already has one
  wholly owned BPO subsidiary - HSBC Electronic
  Data Centre - in Kolkata, which has 2,000
  employees working on back-office operations, and
  is now planning to set up another center in the
  same city.
• Silicon.com
• It seems IBM is moving 4000 jobs to India and
  Microsoft is following suit. If you're a CEO and
  you're not moving programming jobs to India,
  you're not doing your job
• Grouchy old cripple in Atlanta

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Selecting a country-Regulatory aspects
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Selecting a country-Cultural aspects
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Selecting a country-Costs
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Selecting a country-On-Going work
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Selecting a country-Market specific information
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India

• Movie clip

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Singapore

• Movie clip

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Considerations in contracting

• Cross countries tax issues
• NDA and Non-compete
• Daily working hours
• Monthly working hours
• Worker travel policies
• Holidays X 2
• Procedures and reporting

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Vendor Client relationship

• Long Term vision a must!
• Take a Multi-cultural seminar
• Start with a pilot
• Be generous in payment saving will cost X5 more
• Establishing Stick and Carrot reward model
• Handle the relationship creatively use Israeli
  advantage.
• Select the right Israeli PM
• Select the right local PM
• Prepare detailed plan effective measurements
  methods

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Vendor-Client on-going interactions

• Personal interviews of the team
• Insist on interviewing alternative worker
• Weekly written progress report
• Daily PMs update conversation
• Involving Israeli team members
• Weekly online project staff meeting
• Min 1 monthly visit to the site

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Tips on maintaining your vendor

• When shopping for Outsourcing Provider you are
  really shopping for a PARTNER.
• Partner with someone you communicate well with
  Israeli presences in the site a great
  advantage.
• Partner with someone that offers added value to
  the expected services.
• Low price should not be a super-factor (gt50)
• Be specific and exact regarding your requirements
  / needs / expectations / dillemas