Outsourcing-all in one service Provider

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OUTSOURCING
MADE BY DEEPIKA OJHA
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INDEX

• Outsourcing
• Types of outsourcing
• BPO-Business Process Outsourcing
• KPO-Knowledge Process Outsourcing
• LPO-Language Process Outsourcing
• Location Analysis
• Outsourcing in India
• Reverse Outsourcing
• Future Trends in Outsourcing

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What is outsourcing ?

• Outsourcing refers to the practice of
  transferring activities traditionally done within
  a firm to third party providers within the
  country.
• Definition
• Outsourcing is a practice used by different
  companies to reduce costs by transferring
  portions of work to outside suppliers rather than
  completing it internally.
• Outsourcing is an effective cost-saving strategy
  when used properly.

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Outsourcing - Typologies
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Motivation for Outsourcing

• Cost-Driven Outsource Reduce save cost
• Strategy- Driven Outsource Focus on
  core-competencies Functions.
• Politically Driven Outsource Outsource By
  Public Organizations.

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Outsource Decision Framework
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Drivers Vs Risks
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Types of outsource
KPO KNOWLEDGE PROCESS OUTSOURCING
BPO BUSSINESS PROCESS OUTSOURCING
OUTSOURCE
LPO LEGAL PROCESS OUTSOURCING
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BPO-BUSINESS PROCESS OUTSOURCE

• Business process outsourcing (BPO) is a subset of
  outsourcing that involves the contracting of the
  operations and responsibilities of a specific
  business process to a third-party service
  provider.

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BPO CATGEGORIES
Back Office
Front Office

• Back- office Outsourcing - it includes internal
  office functions i.e.
• HR
• Accounting
• Finance / Payroll
• Front-office Outsourcing- It includes customer
  related services i.e.
• Tech support
• Contact center
• marketing

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KEY FACTORS-OUTSOURCING
Outsourcing of business done
within companies own country
ONSHORE
Outsourcing of business done
in outside country
OFFSHORE
Outsourcing of business done
with Companies neighboring countries
NEARSHORE
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BPO BUSINESS MODELS
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BPO SERVICES

• Administrative support
• Customer relationship management
• Document processes
• Finance and accounting
• HR training
• IPR documentation
• Legal Services LPO
• Medical transcriptions
• Payroll Management
• Product Development
• Publishing
• Research Analysis
• Sales Marketing
• Security
• Supply Chain Management

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KPO KNOWLEDGE PROCESS OUTSOURCING

• Knowledge process outsourcing (KPO) describes the
  outsourcing of core information-related business
  activities which are competitively important or
  form an integral part of a company's value chain
  . KPO requires advanced analytical and technical
  skills as well as a high degree of specialist
  expertise.

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• Drivers of KPO

• Increase in specialized Knowledge
• Additional Value Creation
• Cost reduction
• Shortage of skilled labor
• Demand of Quality Product

BPO VS KPO

• KPO firm require more skilled labors than BPO.
• Experts works in KPO keeps learning have more
  incomes than BPO
• In KPO Customer is amid the whole execution
  process

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KPO-Benefits Vs Risk
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KPO SERVICES
Research Development  Financial Consultancy
and Services Advanced Web Applications
Business and Technical Analysis  Learning
Solutions  Animation Design  Business
Market Research  Pharmaceuticals and
Biotechnology  Medical Services  Writing
Content Development  Legal Services 
Intellectual Property (IP) Research  Data
Analytics  Network Management  Training
Consultancy
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LPO LEGAL PROCESS OUTSOURCING

• Legal outsourcing, also known as legal process
  outsourcing (LPO) refers to the practice of a law
  firm or corporation obtaining legal support
  services from an outside law firm or legal
  support services company (LPO provider).
• Legal Process Outsourcing (LPO) is the industry
  in which in-house legal departments or
  organizations outsource legal work from areas
  where it is costly to perform, such as the United
  States or Europe to areas where it can be
  performed at a significantly decreased cost,
  primarily India. Legal Process Outsourcing is a
  high end industry that has been growing rapidly
  in the recent years.

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Why Lpo?

• Legal process outsourcing or LPO is the exporting
  of legal services to low-wage markets overseas.
  An increasing number of companies, large and
  small, are outsourcing legal work to destinations
  across the globe.
• A number of factors have fueled the legal process
  outsourcing trend, including
• Globalization
• Economic changes and the rising cost of legal
  services
• The growth of the Internet
• Increased automation of legal processes
• Developments in data security
• New technology tools
• Cost-Saving biggest attraction

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Lpo Methods
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LPO Services

• Contract Drafting Services Contract Monitoring
  / Management
• Document review / drafting, electronic discovery
• Medico-Legal Support Services
• Litigation- Document Management
• Bankruptcy Filings , Pleadings Documentation
• Legal Research/ outsourcing/publication
• Paralegal Support Services
• Patent drafting
• Simple legal filings
• Proof reading
• Legal billing activities like preparation of
  invoices, collation of time sheets etc.
• Intellectual property research--substantive and
  administrative
• Administrative and secretarial activities like
  following up with clients, etc.

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Outsourcing Services
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Location Analysis

• Countries which are attracting for Outsourcing
  Destination

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Outsourcing In India

• Why India most Preferred?

India produces over 75,000 IT
graduates and 20 lacs English-speaking graduates
annually.
Labor Pool
Typical salaries range from
5,000 to 12,000 for technical staff, while
back-office salaries range from 3,500 to 7,500.
Cost Benefits
The government favors IT
foreign ownership and imposes no export taxes.
Government Policies
In India with redundant telecom
and utility infrastructure, there is very good
reliability within India's special IT parks.
Infrastructure
In India Application
development, maintenance, financial processing.
Experts see India becoming a hotbed for more
critical analytical jobs.
Knowledge full / Expertise
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Top Outsourcing IT Companies
KPO
BPO
LPO
24 / 7 Customers
Bodhi Global Services (P), Ltd. Clutch Group.
Wipro BPO
APTARA (TECHBOOKS)
Tata Consultancy Services(TCS)
Evalueserve
Cobra Legal Solutions, LLC. CPA Global Ltd.
HCL BPO
EXL Service
IBM DAKSH
Integreon Managed Solutions, Inc.
Genpact
ACCENTURE
Pangea3
Mindcrest.
COGNIZANT
WNS Global Services
Trustman
Firstsource Solutions
ICICI OneSource
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SWOT Analysis in India

• Solid History of software development
• English Proficiency
• Government Support
• Process and Quality Focus
• Skilled, Educated Resources
• Entrepreneurialism

• Infrastructure
• Cultural Differences
• Distance from US
• Feud over Pakistan
• Legal System

• BPO and Call Centers
• Expansion of Existing Relationships
• Emerging Chinese Market
• Indian Domestic Market Growth

• Competition for Resources
• Over Promise/Under Deliver
• Rising Costs
• Competition from Other Countries
• Corruption, Piracy, Trust

Strength
Weakness
Opportunities
Threats
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Reverse Outsourcing

• Reverse Outsourcing is the latest trend in
  outsourcing. Now ,those countries companies which
  are earlier chosen for outsourcing like India
  other Asian countries will now create jobs in the
  western countries
• This phenomenon which is gathering pace in recent
  times is known as Reverse Outsourcing or the
  trend of Indian ITES and BPO companies opening
  offices in the US and Europe to outsource there
  work some are
• TCS
• WIPRO
• HCL

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Outsourcing Whos Benefit?

• Even the harshest critics of outsourcing agree
  that it can benefit the firm itself after all,
  the firm wouldnt choose buying over making
  unless it saved money.

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Future Direction - outsourcing

• High Competition market
• More offshoring outsourcing
• More nearshore outsourcing
• In Bpo
• Cost savings is one of the most important drivers
  now. Information security, execution capability
  and financial stability are important
  considerations while selecting a vendor.
• Latest trend of offshore insourcing , in which
  firms establish their own offshore captive
  centers. These captive centers are generally
  shared service centers and allow the firms to
  retain control over the processes.

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THANK YOU
Queries ?