Advising Survey Results

1
Advising Survey Results

• Access to Success Retreat
• January 16, 2008

2
Advising Survey Subcommittee

• Linda Anderson-Courtney, Academic Affairs
• Kate Brondino, College of Health Sciences
• Rachel Cocos, Dept. of Curriculum Instruction
• Lori Fitzenberger, College of Letters Science
• Lenore Fuller, College of Letters Science
• Jennie Klumpp, College of Engineering Applied
  Science
• Rachael Moebius, Lubar School of Business
• Kristin Roosevelt, Lubar School of Business
• Andrea Wrench, Lubar School of Business
• Seth Zlotocha, Dept. of Enrollment Services

3
Background

• Questions designed by academic advisors
  endorsed by AAPC
• Survey distributed to all undergraduate students
  in Spring 2007
• 3,087 respondents
• Raw data shared with deans and advising offices
  on campus
• Advising Survey Subcommittee organized to review
  results
• Subcommittee focused on expectations vs.
  experiences of student respondents

4
Expectations vs. Experiences

• Students asked to rate their expectations on
  eleven statements of services that advisors
  provide
• Students were then asked to rate their own
  experiences with advisors pertaining to the same
  eleven statements
• Gaps appeared between expectations and experiences

5
Expectations vs. Experiences

• Clearly explain degree, major, minor and/or
  certificate requirements
• Expectation 99 percent
• Experience 61 percent
• Neutral 17 percent
• Gap w/ Neutral 21 percent
• Gap w/o Neutral 38 percent

6
Expectations vs. Experiences

• Help students learn how to find information about
  majors and courses
• Expectation 98 percent
• Experience 61 percent
• Neutral 18 percent
• Gap w/ Neutral 19 percent
• Gap w/o Neutral 37 percent

7
Expectations vs. Experiences

• Aid students to create a long-term educational
  plan
• Expectation 98 percent
• Experience 37 percent
• Neutral 24 percent
• Gap w/ Neutral 37 percent
• Gap w/o Neutral 61 percent

8
Expectations vs. Experiences

• When in a difficult academic situation, help
  students understand their choices and what the
  consequences will be
• Expectation 97 percent
• Experience 30 percent
• Neutral 22 percent
• Gap w/ Neutral 45 percent
• Gap w/o Neutral 67 percent

9
Expectations vs. Experiences

• Provide information about courses but give
  students responsibility to choose their own
  courses
• Expectation 95 percent
• Experience 66 percent
• Neutral 16 percent
• Gap w/ Neutral 13 percent
• Gap w/o Neutral 29 percent

10
Expectations vs. Experiences

• Help students to understand the policies and
  procedures of the University, such as add/drop
  policies, appeal processes, etc.
• Expectation 94 percent
• Experience 39 percent
• Neutral 24 percent
• Gap w/ Neutral 31 percent
• Gap w/o Neutral 55 percent

11
Expectations vs. Experiences

• Help students develop educational goals based
  upon their abilities and interests
• Expectation 93 percent
• Experience 27 percent
• Neutral 27 percent
• Gap w/ Neutral 39 percent
• Gap w/o Neutral 66 percent

12
Expectations vs. Experiences

• Enable students to understand the value of
  working with an advisor
• Expectation 84 percent
• Experience 32 percent
• Neutral 27 percent
• Gap w/ Neutral 25 percent
• Gap w/o Neutral 52 percent

13
Expectations vs. Experiences

• Help students find on-campus resources such as
  the Norris Health Center, career development
  services, tutoring services, etc.
• Expectation 82 percent
• Experience 22 percent
• Neutral 21 percent
• Gap w/ Neutral 39 percent
• Gap w/o Neutral 60 percent

14
Expectations vs. Experiences

• Tell students exactly what courses to take for
  the next semester
• Expectation 71 percent
• Experience 44 percent
• Neutral 21 percent
• Gap w/ Neutral 6 percent
• Gap w/o Neutral 27 percent

15
Expectations vs. Experiences

• Show an interest in student activities outside of
  the classroom
• Expectation 63 percent
• Experience 23 percent
• Neutral 21 percent
• Gap w/ Neutral 19 percent
• Gap w/o Neutral 40 percent

16
Key Points

• Limited time/contact with students
• Doing well providing basic information to
  students
• Need to reach students in different ways
• Need to keep advisors informed
• Need for additional advisor professional
  development
• Need for central hub for information on UWM
  website
• Not always experiences to match expectations

17
Ideas for Future

• Address advisor caseloads
• Explore new ways to contact students (Facebook,
  IM, blogs, etc.)
• Easy to find web page devoted to links to common
  policies, procedures, campus-wide student
  services, etc.
• Continue to rollout advisement reports for
  students on PAWS
• Establish a working group of advisors for next
  PAWS upgrade
• Re-focus purpose of Advisors and Counselors
  Network (ACN)
• Continuous and formalized sharing of best
  practices between advising offices
• Use First Year Center as launching point for
  University 101 seminar for students
• ???