No

1
sussex cancer network Somerset Cancer
Register (SCR) Support Procedure
User has problem with SCR
Can user get to the SCR logon screen?
Report SCR problem. Ring IT helpdesk on 0845 845
44 88 to log a call, Or email contactcentre_at_susse
xhis.nhs.uk
Notify Trust Project Lead, with Helpdesk ref no
No
Yes
Username or Password issue?
Contact a PPC, Trust Project Lead or Trust
Training Lead to reset user account
Yes
No
Report SCR/PAS interface problem. Ring IT
helpdesk on 0845 845 44 88 to log a call, Or
email contactcentre_at_sussexhis.nhs.uk
Notify Trust Project Lead, with Helpdesk ref no
Can you successfully query PAS for the
demographics of patients not on the SCR?
Is PAS working?
No
Yes
Report PAS problem. Ring IT helpdesk on 0845 845
44 88 to log a call, Or email contactcentre_at_susse
xhis.nhs.uk
Notify Trust Project Lead, with Helpdesk ref no
No
Yes
Training Issue?
Trust Training lead provides help ( See
also http//www.sussexcancer.net/professionals/So
mersetCancerRegister.asp http//195.105.0.247/sc
r/FAQS.htmn )
Yes
No
Change Request?
Trust Project Lead drafts change request and
raises with the SCN Project Lead
Yes
Trust or SCN Project Lead raises with
Somerset HIS
Requires urgent attention?
Yes
No
Bug or other issue?
Trust Project Lead raises with the SCN Project
Lead
Yes
SCN Project Lead raises with Somerset HIS
Discussed and prioritised at the SCN Informatics
Group
No