Positive Performance Management

1
Positive Performance Management

• The goal of PPM is to improve the performance of
  employees through forward looking proactive
  employee centered actions to consider negative
  sanctions in a positive manner
• In the 10 step process for improving employee
  performance, each step looks at improving
  performance, except termination

2
Discipline

• Punishment or Chastisement Penalty,
  Past behavior, negative
• Control to Enforce Behavior Past behavior, Rules
  and regulations - are used for what you should or
  shouldnt do
• Train, Guide, Strengthen Use discipline in
  guiding people, strengthen people, positive,
  future oriented

3
Performance Counseling Interview

• Objectives of PCI Rules of Good Interviewing
• Barriers to Good Communication
• Active Listening
• Steps and Pitfalls Does Don'ts

4
Objectives of a Performance Counseling Interview

• Collect data on performance
• Let Employee be heard
• Clarify Performance Rules
• Clarify Actual performance
• Identify with employee, corrective actions
• Identify support, resources
• Impose consequences

5
Objectives of a Performance Counseling Interview
(conti)

• Identify follow-up consequences of continued
  inadequate performance
• Notify Employee of his or her right to be heard

6
Rules of Good Interviewing

• Put Employee at ease
• State purpose of interview
• Let employee speak
• Listen - for content and feeling
• Give information clearly
• Summarize interview

7
Barriers to Good Communication

• Non Verbal Space, body language, voice
• Verbal/Semantics Jargon, talking up or down,
  acronyms, trigger words
• Poor listening skills

8
Active Listening

• Dont make hasty judgements
• Resist distractions
• Wait to respond
• Rephrase for content
• Reflect feelings
• Use lag time - working at listening

9
Steps and Pitfalls

• See Handouts - If you follow these steps and
  avoid the pitfalls you will be able to achieve
• Clarification
• Why it happened
• Improvement in performance

10
Summary of 4 Major Areas of PCI

• You should have objectives for the interview
• You should remember what the barriers to good
  communication are! And try to overcome them
• You should engage in Active Listening, this might
  take practice
• You should follow certain steps in the interview
  and avoid the pitfalls