Case Management Information Systems

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Case Management Information Systems

• By Cesar A. Rodriguez
• Principal Software Engineer
• USinternetworking, Inc.
• Jan 2001

Organization of American States Office of the
Prime Minister for St. Kitts/Nieves Building a
National Information Grid Alliance
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Agenda

• Overview
• CM Process Model
• Process Innovations
• Architectures
• Integration
• Reporting Quantitative Analysis
• Case Study
• Questions Answers

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Overview

• What are they?
• Information Systems directly supporting
  organizations engaged in case management
  processes
• CMIS have relatively Broad Industry Scope
• Health
• Social Services
• Judicial
• Others
• Psychosocial

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Overview

• Brief History
• Been around since 60s 70s
• Mainframe based
• No real CM process support, more so a collection
  of data
• 80s Early days of the DOS based systems
• Some good beginnings in CM process support
• No critical mass adoption, DOS based systems
  where not inherently easy to use
• Late 80s to present, Windows based systems
• Advances in connectivity (LAN, MAN, WAN, GAN)
• Mid 90s to present, Web enabled systems
• Critical mass Internet adoption
• Today, Completely integrated systems
• All of the later
• Wireless systems
• Mobile size footprints

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CM Process Model

• Relatively Standardized across industries
• Differences lie in
• Data
• Mix Process Components

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Typical CM Process Structure
Screening
Intake
Assessment
Service Planning
Delivery
Outcome
Iterative Cycle

• Tracking
• Referrals
• Contacts
• Placements
• Others

• Program Management
• Orchestration
• Quantification
• Funding

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Process Innovations

• Quantitative Assessments Automation
• Mathematical based approaches geared towards
  objectively assessing client characteristics
• Key is in the formulation of Assessment
  Questions, structure, and algorithms
• Computer provides the computational platform

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Process Innovations

• Client-centric service delivery model
• Client is the focus, and process structures are
  designed towards that goal
• Adopted from business best-practices approaches

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Process Innovations

• Process Modeling
• Using computers to model optimum process
  structures
• Play What if scenarios at low cost and risk
• Pilot new process introductions
• Work best when
• Guided by Steering committee

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Client-Centric Service Delivery Model

• Benefits
• Unified set of services from client perspective
• Process efficiencies and productivity derived
  from coordinated services

• Requirements
• Strategic Vision Buy-in from participants
• Process Modeling Effort
• Integration of Information Systems

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Infrastructure Dependency Model

• Enterprise Process Structure
• Should Support Strategic Objectives
• Make use of Process Innovations

Enterprise Process Structure

• Enterprise Application
• Should Support Enterprise Process Structure

Enterprise Application

• Technology Infrastructure
• Should Support Enterprise Application
  Enterprise Process Structure

Technology Infrastructure
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Architecture Deployment Strategies

• Legacy
• Client/Server
• Web Enabled
• Wireless
• Hosted (Application Service Providers)
• Integrated

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Legacy

• Centralized Model
• Everything is centralized
• Good for management, not responsive to users

Mainframe
Database
Terminal
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Client/Server

• Distributed Model
• Systems are decentralized
• Responsive to users
• Difficult to manage
• Advances in Automated Management closing the gap

Clients
(Users)
Server
Network Public or Private
Database
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Web Enabled

• Distributed WEB Model
• Systems are decentralized
• Extremely Responsive to users
• Ubiquitous access to IS from browsers

WEB Browser
(Users)
Server
Network Public or Private
Database
WEB Server
Clients
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Wireless

• Distributed Wireless Model
• Systems are decentralized
• Extremely Responsive to users
• Ubiquitous access to IS from browsers
• Mobile - Information anytime anywhere

WEB Browser
(Users)
Server
Network Public or Private
Database
WEB Server
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Hosted Systems

• Completely integrated systems hosted by an
  application service provider
• Offered as a service
• No capital investment
• Latest technologies and experts
• Programs concentrate on the business of CM, ASP
  takes care of all MIS and technology

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Integrated

• Integrated Model
• Systems are decentralized
• Ubiquitous access to IS from browsers
• Information Alliances and Collaboration across
  global platform

Legacy
WEB Enabled
Integration Systems
Client/Server
Wireless
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Reporting Quantitative Analysis

• Decouple reporting from CM system
• Utilize best-of-breed Reporting software
• With canned reports designed to specifically
  support the CM process
• Analytics via OLAP (Online Analytical Processing)
• Multidimensional analysis of data sets
• Superior for Visualization of information
• Statistical Trending

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Integration

• Elegant technology for integrating information
  silos
• Leverage existing information systems
  functionality
• Integration transactions are abstracted from the
  participating IS

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Questions Answers