CHAPTER 9 Human Resource Management, Motivation, and LaborManagement

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CHAPTER 9 Human Resource Management,
Motivation, and Labor-Management
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HR Management

• the process of acquiring, training, developing,
  motivating, and appraising future and present
  employees

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HR Responsibilities

• Planning
• How many employees and skills needed
• Recruitment and Selection
• Figure 9.3
• Internal and external
• Must follow laws

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• Training
• Orientation employees are much more comfortable
  after this.
• Employment At Will vs. Just Cause
• On-the-Job Training (internship, apprenticeship)
• Off-the-Job Training (classes, seminars)
• Management Development Program training to
  improve skills to move up in the workplace

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• Evaluation
• Performance Appraisal strengths/weaknesses
• Peer Reviews
• 360-degree Performance Review co-workers,
  managers, customers, etc.

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• Compensation
• Wages vs. Salary
• Signing bonus
• Stock options
• Profit sharing
• Bonuses
• Pay for knowledge

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• Benefits (Fixed vs. Flexible)
• Retirement
• Insurance
• Sick and personal leave
• Child care
• Tuition paid
• 401k or 403b
• Flex time, compressed week, home base

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• Termination
• Exit Interview can learn a lot!
• Downsizing/Rightsizing
• Outsourcing

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Motivation

• 3 Rs Responsibility, Rewards, Rights
• Morale low turnover, less absenteeism
• Job Enlargement 1 vs 3 assembly line
• Management Attitude
• Theory X vs. Theory Y vs. Theory Z

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21st Century Concerns

• Older workers
• Disabled
• Minorities
• Contingent workers
• International business
• Single parents