Getting Inside the Consultants Head and Heart

1
Getting Inside the Consultants Head and Heart

• AIMC
• March 23, 2004
• Orlando, FL

2
This Session

• 10 min - Introduction and Objectives
• 10 min Exercise 1
• 10 min Exercise 2
• 20 min information
• 10 min closing

3
Objectives

• Discuss ways of working head and heart
• Explore some tool sets for heart work

4
The Work of a Consultant

• Process Guide
• Expert
• Facilitator
• Mediator
• Project Manager
• Others?

5
In the Head

• Make your list here ..

6
In the Heart

• Make your list here ..

7
The Interior Experience

• Subjectivity

8
Interpersonal Intelligence

• Organizing groups
• Skill of initiating and coordinating the efforts
  of a network of people
• Negotiating solutions
• Talent of the mediator preventing or resolving
  conflicts
• Personal connection
• Ability to recognize and respond fittingly to
  peoples feelings and concerns
• Social analysis
• Ability to detect and have insights about
  peoples feelings, motives, and concerns

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About Your Presenter

• M. Jeff Evans, Ph.D. is a specialist in human
  systems and organizational capability. He has
  spent the past 17 years heavily involved in
  organization development, change management,
  learning system design, and the management of
  organizational development and education systems.
  His experience includes work as both an internal
  and external consultant. He has led work
  redesigns in manufacturing and business unit
  settings, numerous improvement projects and team
  development activities, as well as designed and
  implemented many training, education, and quality
  systems at plant and division levels. His client
  base has ranged from international executive
  teams to manufacturing management teams in
  retail, manufacturing, information technology,
  telecommunications, research and development, and
  oil and gas exploration. As an internal
  organizational development consultant, Jeff
  consulted to Chevron Corporation, focusing on new
  organization designs and startups, large group
  change methodologies, and joint ventures and
  alliances in international and global settings.
• Jeff is co-author of the recently released book
  The Ten Tasks of Change as well as articles in
  the field of organization development. He has
  authored papers and research studies on learning
  organizations, leadership, training design, and
  training systems. He is a frequent presenter at
  professional conferences such as the Organization
  Development Network, International Society for
  Performance Improvement, and American Society for
  Training and Development and teaches change
  management and systems and strategic thinking for
  in the school of business for U.C. Berkeley
  extension. He has undergraduate and graduate
  degrees in education and social sciences,
  including a Ph.D. in Educational Human Resource
  Development specializing in Organizational
  Development. He has done post-doctoral work in
  behavioral systems, organizations, and the
  psychology of group dynamics. He has also
  completed a 3-year postgraduate training track in
  Organization and Systems Development through the
  Gestalt Institute in Cleveland, and is a
  Certified Hypnotherapist.

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Resources

• The Bell Curve, Richard Hermstei
• Emotional Intelligence, Daniel Goleman
• The Heart of the Soul, Gary Zuckoff
• The Marriage of Sense and Soul, Ken Wilbur
• How to be an Adult, David Richo