Skills of Effective Communication in Work

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• Skills of Effective Communication in Work
• Prepared by
• Kanan El-Khatib
• HR Manager
• Aga Khan Agency for Microfinance

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Skills of Effective Communication in Work??????
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• Definition of Communication
• Process of exchanging or conveying information
  and messages in an attempt to create shared
  understanding.
• This process is achieved through special tools
  mechanism to facilitate reaching the expected
  aim or target.

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Skills of Effective Communication in Work??????
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• Means Types
• Physical body-language, eye-contact, touch, etc.
  
• Through instruments such as phones, fax, email,
  etc.
• Verbal communication is fast emotional but
  subject to loss
• Written communication is time consuming to
  prepare, but has more credibility

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Skills of Effective Communication in Work??????
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• Levels of Communication
• Family
• Social
• Business Professional
• Each level has specific requirements, purposes,
  objectives, skills mechanism that achieve
  successful process.

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Skills of Effective Communication in Work??????
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• Communication within family social circles is
  based on emotions forgiveness, has deep impact,
  pressure control over personal life
  community. Frequently practiced via physical
  verbal methods, leading to serenity, stability,
  happiness strong ties

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Skills of Effective Communication in Work??????
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• Professional Business Communication is based on
  objectivity, respect, flexibility, adaptability
  to change and diversity. It requires special
  skills, and experience, practiced by both verbal
  and written methods. Its main purpose is to
  achieve success corporate objectives.

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Skills of Effective Communication in Work??????
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• Skills of Effective Communication in Work
• Understand the job TOR
• Understand Corporate Mission, Vision, Business
  Plan
• Proactive not reactive
• Flexible to understand appreciate diversity
  multi-cultural work environment

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Skills of Effective Communication in Work??????
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• Skills of Effective Communication in Work
• Better use written communication
• Precise clear in messages to make the receiver
  understands the purpose.
• Separation between personal relations
  professional ones.

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Skills of Effective Communication in Work??????
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• Skills of Effective Communication in Work
• Setting deadline to display urgency firmness
• Positive expressions lead to responsive action.
• Mutual respect is the key to this process

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Skills of Effective Communication in Work??????
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• Skills of Effective Communication in Work
• Hierarchy respect is substantial factor
• Verbal share of information supports
  effectiveness of the process.
• Share of knowledge procedures enhances the
  efficiency.

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Skills of Effective Communication in Work??????
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• Skills of Effective Communication in Work
• Acceptance listening to opposite ideas
  opinions lead to sustainable effective
  communication.
• Debates discussions exist are encouraged in
  professional work environments.

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Skills of Effective Communication in Work??????
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• Skills of Effective Communication in Work
• Involvement of the concerned business units
  facilitates creation of effective communication.
  
• Team spirit strengthens effective communication
  especially vis-à-vis clients counterparts.

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Skills of Effective Communication in Work??????
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• Management has the principal role in this
  practice
• Lead by Example
• Transparency, openness two-way communication
• Holding staff meetings regularly.
• Recognition of any initiative in this respect to
  help in developing such skills.

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Skills of Effective Communication in Work??????
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• Thank You!