e-government from a user perspective

1
e-government from a user perspective

• Thomas Johansson
• The Municipality of Karlskrona
• Sweden

2
Four levels of e-government

1. Presence on the Internet, static information
2. Interaction, i.e. On-line forms. No electronic
   signing
3. Transactions on the Internet, i.e. electronic
   signing of an on-line form
4. Fully integrated services, single sign on

3
There are two focuses

• Internal focus
• Competence of the employees
• Readiness to develop the services
• Its a possibility not a threat

• External focus
• First impression items
• Scenario based services
• Its quicker, easier and better

4
Were do the Swedish people access the Internet?

• 70 is using the Internet, approximately 1/3
  uses the Internet every day
• 60 is using the Internet from their homes

Sex and age
All
Women
Men
16-24 y o
25-44 y o
45-64 y o
65-74 y o
5
What are people in Sweden using the Internet for?
Sex and age

• Most people using the Internet are looking for
  information, almost 70
• Second most common use of the Internet is
  communication
• Over 40 uses the Internet in their contact with
  the authorities

All
Women
Men
16-24 y o
25-44 y o
45-64 y o
65-74 y o
6
A new reality
In 1994, when I became the Mayor of Karlskrona,
I was the expert when I met the citizens. Today,
they use the Internet to gather information and
they always know much more than me. Mr Mats
Johansson Mayor of Karlskrona
7
Thomas Johansson The Municipality of
Karlskrona SE 371 83 Karlskrona Sweden phone 46
455 30 47 61 e-mail thomas.johansson_at_karlskrona.s
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