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Chap' 5

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Number in party (adults, children) Number and type of rooms requested. Arrival date / time ... VIP. Reservations Control. By room type. By specific room ... – PowerPoint PPT presentation

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Title: Chap' 5


1
Chap. 5
  • HTM 275

2
Individual Reservationsessential data
  • Name
  • Number in party (adults, children)
  • Number and type of rooms requested
  • Arrival date / time
  • Departure date / time
  • Room rate
  • Reservation type

3
Types of Reservations cancellation
  • Confirmed time hold (6 p.m. etc..)
  • No need to cancel
  • Guaranteed
  • Specified cancellation deadline
  • 72 hrs.
  • 6 p.m.
  • Etc.
  • Advance deposit / prepaid
  • Usually no cancellation

4
Reservation Coding
  • Marketing Tool
  • Source of reservation
  • Guest profile
  • Special requests
  • Package services / amenities
  • VIP

5
Reservations Control
  • By room type
  • By specific room
  • Overbooking policy
  • Walk-in demand

6
Assignment
  • Make 4 reservations on Pegasus
  • Your name for reservation by
  • Arrival March 1 thru March 10, 2001
  • Due Monday 2/10
  • Sign in PEGS1
  • Password PEGS1

7
Group Business
  • Corporate meetings
  • Conferences Conventions
  • Expositions
  • Tours
  • Incentive travel
  • SMERF
  • reunions

8
Groups vs Individual
  • Plus
  • Big business
  • Easy to identify
  • Time flexible
  • Economies of scale
  • High incidental spending
  • Minus
  • Low room rates
  • Conflict with F.I.T.
  • Cancellation damage
  • Facility investment

9
Group Reservations
  • Site inspection
  • Negotiation Contract
  • Room Block
  • Pick up
  • Cut off date
  • Attrition

10
Group Block
11
City-Wide Conventions
  • C VB
  • Quasi governmental
  • Headquarters hotel
  • Overflow hotels
  • Housing bureau
  • Comp room policy
  • 1/50

12
C VB Functions
  • Solicitation
  • Site Review
  • Services
  • Housing
  • Follow up

13
C VBs
  • http//www.nycvisit.com/
  • http//www.lasvegas24hours.com/
  • http//www.visitsaltlake.com/
  • http//www.conferencebangkok.com/index.html
  • http//www.rioconventionbureau.com.br/rcvb_ingles/
    home.htm
  • http//www.iacvb.org

14
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