Training 2003 2006

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Training 2003 - 2006

• A vision with a deadline

July 20, 2004 San Antonio, TX
Workforce Innovations 2004
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Training Vision
Through Learning and Performance, R World
works better!
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Benefits
Guest Best trained,most Guest-oriented
service providers

Associates Right training at right time
in careers - Know more
- Can do more
- Will
do more Leadership Strategy to drive skills,
values, messages to change our business
Stockholders Most efficient use
of training investment
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In 18 Months

• Changed skill mix of staff
• Completed needs analysis for all US businesses
• Defined Learning Paths
• Vetted
• Approved
• Placed dedicated computers in US stores
• Designed and rolled out 70 hours of training
• Trained 1000 store managers for roll out
• Launched R University

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Learning Paths
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Blended Learning

• Emphasis on e-learning
• Learning at point-of-need in stores
• Reduce training time, improve retention
• Consistency in content
• Easier and faster to update and maintain
• Coaching
• Coach verification
• OJT
• Corporate university at leadership level

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Metrics

• Training is measured and evaluated for
• Quality User
  feedback
• Accountability Verification
  of learning
• Relevance Change in
  performance
• Impact on our business TRU, Inc. results

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Ultimately, business leaders will make our
training programs the venture capital for the
21st century workforce.
Elaine Chao U.S. Secretary of Labor