Phoenix Fire Department Training

1

• The Phoenix Fire Department

• Training

Part 9 of 9
2
Why would the most

• capable
• dedicated
• smartest
• energetic

• best natured (mischievous)
• nicest
• respectful

work force (PFD members) not do what the Fire
Chief ordered them to do stop when the light is
red?
3
Pretty simple

• we had sailed through red lights for 100 years
• we are in a hurry
• there was a reward for getting there quick (not
  safe)
• natural responder competition (nuts).

4
Pretty simple (contd)

• Phoenix traffic very fast/very dangerous
• company officers were all former red light
  runners
• command bosses ran red lights (a lot).

5
Pretty simple (contd)

• lots of exciting, crazy driving stories
• firefighters are very capable rule breakers.

6
What happened

• we continued to
• train
• preach
• commend
• coach
• we imported stop stories.

7
What happened (contd)

• we inconvenienced (lots of meetings) observed non
  stoppers
• we got more safety officers (very active)

8
What happened (contd)

• we reinforced every safety program component
• we created full-stop heroes
• we recruited bosses to support the rule.

9
essentially, we changed the culture (PFD 10
years )
10
Today

• we do a lot better
• we are a lot safer
• we added 10-20 seconds to our response time
• the City is still here...

11
Please remember and react to both
12
Im done
End of presentation