Is ILCWR meeting its outcome objectives

1
Is ILCWR meeting its outcome objectives?

• Report on Sub-Ends Survey

2
Survey Design

• Consumers were broken into 4 groups
• Outreach Consumers (70)
• Supportive Housing Consumers (37)
• Those who access only our CSS programs (18)
• Those who have been with us 2 years or less (22)

3
How did we approach them?

• Our new consumers were sent an introductory
  letter and then contacted by phone to complete an
  anonymous survey
• All other consumers were mailed the same survey
  and received a follow-up reminder call one week
  later.

4
The response?

• 54 of Outreach consumers responded
• 51 of Supportive Housing Consumers
• 73 of New Consumers Responded
• 17 of CSS Consumers Responded
• The Overall Response Rate Was 52

5
The CSS response

• While only 17 of the people who ONLY access our
  CSS programs responded to the survey, over 47 of
  our Attendant Service Consumers have or do access
  the Community Support Services Team.
• The next time we survey well look for better
  ways to capture their information.

6
Facilitating Growth Towards Greater Independence

• Are consumers MORE CONFIDENT in participating in
  activities since receiving services?
• 75 of new consumers said YES
• 68 of SHU consumers agreed
• 53 of Outreach consumers said YES

7
Facilitating Growth Towards Greater Independence

• Types of involvements
• Volunteering
• Teaching
• Involvement in the Co-op
• Church Activities
• Run a small business
• Work
• Family and Friends

8
Facilitating Growth Towards Greater Independence

• Do consumers get out MORE OFTEN since accessing
  services?
• 56 of new consumers said YES
• 79 of SHU consumers agreed
• 68 of Outreach consumers said agreed

9
Facilitating Growth Towards Greater Independence

• Are consumers developing NEW SKILLS since
  receiving services?
• 63 of new consumers said YES
• 68 of SHU consumers agreed
• 40 of Outreach consumers agreed

10
Facilitating Growth Towards Greater Independence

• Types New Skills Acquired
• Directing Care
• Advocating on Own Behalf
• Coordinating and Training Attendants
• Speaking Up!
• More confident dealing with issue resolution
• Improvising!
• Cooking

11
Facilitating Growth Towards Greater Independence

• Are consumers SATISFIED with the services they
  receive?
• 88 of new consumers are very / somewhat
  satisfied
• 89 of SHU consumers are very / somewhat
  satisfied
• 100 of Outreach consumers are very / somewhat
  satisfied

12
Facilitating Growth Towards Greater Independence
13
Facilitating Growth Towards Greater Independence

• 92 of our consumers report that they are getting
  the services they thought they would when they
  signed the service plan!
• Supervisors report that 91 of our consumers
  fully participate or are mostly independent in
  developing their service plan.

14
Facilitating Growth Towards Greater Independence

• Have ILCWR services allowed our consumers to
  remain living in their homes?
• 100 of new consumers said YES
• 74 of SHU consumers agreed
• 92 of Outreach consumers said agreed

15
Create Opportunities to Make Informed Choices

• 79 of our consumers report that their
  association with ILCWR has INCREASED THEIR ACCESS
  to information.
• ILCWR uses newsletter, mailings, a web site,
  forums and events to disseminate information.

16
Create Opportunities to Make Informed Choices

• 73 say that they are making MORE INFORMED
  CHOICES as a result of the information they
  receive from ILCWR.