Remedy Developers: Geoff Endresen

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Example VB.NET to Remedy XML Web Service

• Remedy DevelopersGeoff Endresen
• Mason Herrick
• September 2003Denali Advanced Integration

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Outline of Presentation

• 1) Remedy Architecture- Using Web Services in
  AR System
• 2) Create the Web Service- simple web service
• 3) Settings on the Mid-Tier web server for the
  Web Service.- set default user
• 4) Run Web Service Client- Create a request
• 5) Summary

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1) Remedy Architecture (see this before)
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- Using Web Services in AR System
Ingredients Mid-Tier Web Service Web
Service client(like a .NET application)
Season to taste
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2) Create the Web Service - Start with a simple
form
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- Select Form and Create
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- Name service and specify web server URL (WSDL)
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3) Settings on Mid-Tier Web Server
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- Check the WSDL URL

• http//gendresencpq/arsys/WSDL/gendresencpq/Simple
  WebService

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4) Run Web Service Client

• Actually you should build the web service first.
• Luckily, we have one already built using
  Microsoft .NET
• We used this C Sharp document from BMC/ Remedy
  and converted it to VB.Net to build this
  exampleInstructions for creating web service
  clients.pdf

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Login and submit a ticket, and see it in the User
Tool
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5) Summary

• Created a Simple Form and a SimpleWebService
• Checked mid-tier settings
• Used Microsoft .NET to build a client to create
  a web service client
• Created a request.
• Thanks for listening
• Contact Information
• - mherrick_at_denaliai.com Mason Herrick
• - gendresen_at_denaliai.com Geoff Endresen