MANAGING CONFLICT

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MANAGING CONFLICT

• Turning the Inevitable to Advantage

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AGENDA

• INTRODUCTION
• DEGREE AND NATURE
• Definition
• Measuring
• Sources

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AGENDA

• CONSEQUENCES
• When Desirable
• Damages
• RESOLUTION
• Institutional Mechanisms
• Styles
• Incentives
• SUMMARY AND CONCLUSIONS

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INTRODUCTION

• State
• Opposition
• Discord
• Some in normal

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INTRODUCTION

• Basic Questions
• Consequences
• How Arises
• How Manage
• Strategies for Dealing

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AGENDA

• DEGREE AND NATURE
• Definition
• Measuring
• Sources

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DEGREE AND NATURE

• Definition
• Opposition to channel counterpart
• Opponent-centered
• Direct
• Goal sought controlled by counterpart

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DEGREE AND NATURE

• May be
• Latent inevitable
• Perceived sense
• Felt personalize
• Manifest sabotage

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DEGREE AND NATURE

• Measuring

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DEGREE AND NATURE

• Sources
• Goal
• Domain
• Perception

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AGENDA

• CONSEQUENCES
• When Desirable
• Damages

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CONSEQUENCES

• When Desirable
• Functional
• May lead to
• Increased communication
• Grievance outlets
• Reviews
• Equitable split
• Balance
• Standards

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CONSEQUENCES

• When Desirable
• Is not necessarily bad
• If lacking, may be sign of indifference

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CONSEQUENCES

• Damages

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AGENDA

• RESOLUTION
• Institutional Mechanisms
• Styles
• Incentives

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RESOLUTION

• Institutional Mechanisms
• Information-Intensive
• Risky and Expensive
• Includes (examples)
• Channel Diplomat
• Trade Associations
• Exchange of Personnel
• Co-optation

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RESOLUTION

• Institutional Mechanisms
• Third-Party
• ADR
• Mediation
• Arbitration
• Forestall Conflict

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RESOLUTION

• Styles

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RESOLUTION

• Incentives
• Economic
• Non-economic
• Can we tell the difference?

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SUMMARY AND CONCLUSIONS