faircommerce

1
faircommerce

• A new ODR-Provider in Germany
• Michael Herrmann, MD

2
Who we are

• German service provider for online shops,
  addressing the lack of trust in ecommerce by
  offering confidence-building services
• Founded in 2006 in Lüneburg as GmbH

3
Our services at a glance

• (1) Seal program (certification service)
• Check, whether online shops comply with
  provisions of law
• After passing this certification, shopscan use
  the faircommerce-seal
• (2) ODR service
• Web based mediation service
• Shops participating ODR programare entitled to
  use ODR-seal

4
ODR-Service

• Completely web-based (Lotus Domino)
• Consists of three phases
• Direct negotiation (free of charge)
• Mediation (optional, moderate charge)
• Recommendation (optional, no extra charge)
• Fee 25,00 8 value of transaction
  (only if value gt100 EUR.)

5
Screenshot
questionnaire consumer
6
Thank you

• Thank you for your attention! If you should have
  any questions, please do not hesitate to contact
  us
• faircommerce GmbH
• Lüner Weg 22
• 21335 Lüneburg, Germany
• Phone [phone]
• E-Mail michael.herrmann_at_faircommerce.de