Unified Communications

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Unified Communications
Unifying Simplifying Enterprise Communication
esna technologies inc.

• OEM Presentation

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Esnatech History and Background

• Established in 1989 in Toronto Canada as local
  messaging IVR developer
• Privately held software company with over 50
  employees and 3 regional sales and development
  offices in the United states and Russia
• 1995 Launch 1st Windows based CTI based voice
  mail platform..Telephony OfficeLinX
• 1999 launch e-LinX, HTML based voice mail
  solution for the Microsoft Small Business Server
• 2000 2001 esna ranked number 5 4 in the
  industry for enterprise UM sales and deployments
• 2002 sign global OEM with Active voice for Seven
  Speech platform and European Voice mail
• 2002/2003 Esna Signs Mitel networks, EADS
  Telecom as international OEM partner for Unified
  messaging solution
• 2006 Launch globally with AASTRA Telecom
• 2007 Launch Voice Mobility (VMYTSX) to global
  OEM agreement
• Over 100,000 ports sold world wide of the
  Telephony OfficeLinX platform in over 28
  different countries worldwide

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What we do
VALUE
Support center
Professional Services
Develop Custom OEM solutions
Private label Messaging solutions
Sell PC based messaging solutions to VARS
worldwide
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1996
2001
2002
2007
2005
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Value Chain
Software Development
Unified Communication Solutions! Software
Turnkey platforms
End Users
Project Management
Application Development
Original Equipment Manufacturers
Product Management
Sales Engineering
Resellers Technology Partners
Professional Services
QC Verification
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Core Competencies
Project management
Product management
Professional Services
Support
System integration
Innovation
Engineering
Development
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Solutions

• Esnatech provides enterprise communications
  applications to address needs for productivity
  through
• Mobility / presence management solutions
• Unified communications solutions (email, voice
  mail, telephony within Groupware and CRM
  solutions)
• Voice Processing solutions
• Unified Messaging solutions
• Speech enabled Mobility servers
• Fax solutions
• CTI/Presence platforms
• Secure messaging solutions
• Emergency broadcasting platforms
• Disaster Recovery and High availability solutions

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Markets

• Canada United States
• Mexico
• Latin America
• EMEA
• ASIA Pacific

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Executive Team 5 decades of experience in the
industry
CEO Mohammad Nezarati Founder, Acting CTO
VP Sales Marketing Davide Petramala Joined
Esna 1993
VP Operations Mehdi Nezarati Joined Esna 1992
Director Engineering Arno Ermarkaryan Joined
Esna 2002
CFO Anthony E. Burt, CA Joined Esna 1999
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Esna Techs UC Platform
MS Exchange 2000/2003/2007 Lotus Dominos Novell
GroupWise IMAP servers
GroupWare Services
POP3IMAPWIFISIPDTMFSpeech HTTP HTTPS WAP XML
Esnatech UC Services
SIP SOA IMAP
BEA EIP MS Sharepoint IBM WebSphere
Enterprise Portals
Universal Access Gateway to Content
Microsoft CRM, Oracle, Salesforce.com, Frontpage,
ACT, SAP, Netsuite, Binnacle
Business Applications
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UC Server Architecture Overview (continued)
UC Services
Windows Desktop
LDAP Active Directory
Database (Sybase)
Outlook, Lotus Notes, GroupWise
Mail ServerExchange, Dominos, GroupWise, IMAP
License Manager
Database Access Component (EEAM)
Mobile Device J2ME, BlackBerry, Windows
Client Gateway Services (UMST)
SMTP Server/IMAP POP 3 Access
Directory Gateway Services (LDAP)
Mail Server Gateway Services (TSE)
Web Gateway Services HTML, WML, IMAP, POP
Admin Tool
Reporting Tool
Utility Services
SMS Connector
CRM, Other DB Salesforce, SQL Server, Custom
Access
Client DB, CRM
Voice Server, FAX Server, IVR Engine
WWW
Telephony Gateway Component (EEVoice) Voice, Fax,
CTI Services
WAP
Speech Services Nuance ASR/TTS
CTI ServicesCSTA/MITAI/TAPI/SIP
IMAP/POP
IP AccessSIP/TAPI/MITAI/VTI
TDM AccessDialogic/Audiocodes
Live Communication Server
Desk Phone XML
IP PBXSIP/3Com/Avaya
IP AccessSIP/TAPI/MITAI/VTI
PBX CTI Stream SIP-CSTA/ TAPI/CSTA/MITAI
ClientApplications
Back OfficeApplications
Telephony Infrastructure
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Esnas UC Clients and Gateways
Desktop Client
Mobile Client

• Primary user interface to UC system
• Access to all user preferences and communication
  workflows
• Available for MS Windows 2000, XP, Vista
• Standard plugins for MS Outlook, Lotus Dominos,
  Novell GroupWise, MS Office Communicator, MS Live
  Messenger

• Secondary user interface to UC system
• Level of access is comparable to the desktop
  client
• Available for RIM, Palm, Symbian, Window Mobile
  Pocket PC, and other J2ME mobile phones and
  devices
• Integrated with Esnas LanTalk IM client
• Access to consolidated inbox, presence, contacts,
  etc.

Web Access
Speech Access

• Access to core functionality of desktop client
• Useful when away from primary computer
• Accessible from any standard web browser using
  any operating systems Windows, Apple, Linux,
  Unix, etc.
• Ability to browse consolidated inbox
• Ability to modify presence

• Provides access from any telephone, any where
• Provides easy access to communication systems
  while driving or when computer access or mobile
  connectivity is limited
• Voice recognition provides seamless navigation
• Ability to browse consolidate inbox using TTS
  technology
• Ability to browse contacts and initiate new calls

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PBX Connectivity

• Works with any TDM or IP telephony environment
• Analog, Digital, T1/E1 Qsig, SIP, TAPI.Wave, CSTA

Analog/T1/E1/Digital.SMDI
SIP
SIP
SIP/ TAPI.WAV
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Centralized UM-NON networked PBX

• Same PBX type
• Talk SIP to each node

SIP
SIP
SIP
SIP node 1
SIP node 2
SIP node 3
Data center
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Centralized UM-NON networked PBX

• Same PBX type
• Talk SIP to each node

TAPI.Wave
TAPI.Wave
TAPI.Wave
Tapi.wave node 1
Tapi.wave node 2
Tapi.wave node 3
Data center
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Centralized UM-Non-networked PBX

• Different PBXs
• Define PBX Nodes
• Talk SIP to each node
• Each node has dedicated Gateway or Native SIP

SIP
Analog
T1/E1
SIP node 1
SIP node 2
SIP node 3
Data center
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Centralized UM-networked PBX

• Centralized Messaging
• Connected to Primary PBX
• See other nodes and extensions through PBX
  networking

SIP
Data center
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Single Server Configuration
E-mail Server
End User
CO
LAN

• EEAM Sybase Database
• IMAP4 Basic UM IMAP Pointers
• POP3
• UMST UC Client Manager
• VPIM Networking Services
• Web Server WebClient / Web Report
• IMAP TSE Advanced UM
• ASR
• TTS
• CTI SMDI Link

SMDI Link
Voice Server
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Multiple servers Redundancy
CO
Voice Server 1
Voice Server 2
SMDI Link
Sybase Mobilink Client 1 ASR TTS CTI Server /
Client SMDI Service
Sybase Mobilink Client 2 ASR TTS CTI Client SMDI
Service
LAN
DB / File Server

• EEAM Mobilink Server
• IMAP4 Basic UM IMAP Pointers
• POP3
• UMST UC Client Manager
• VPIM Networking Services
• Web Server WebClient / Web Report
• IMAP TSE Advanced UM

IMAP TSE Optional
Web Server Optional
E-mail Servers
Network-Attached Storage - NAS
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Redundancy Synchronization Process
CO
Voice Server 2
Voice Server 1
Sybase Mobilink Client 2 Message
Files 2
LAN

• Using Mobilink we will have an identical database
  in 3 different locations.
• Mobilink is a separate component and it is
  license per connection
• Non UM users will have their messages stored in 2
  locations. (Voice Server X and File Server)
• The architecture will guarantee 100 Uptime for
  Voice Services. (CO Dependent)
• All messages are globally unique

Mobilink Server
DB / File Server
NAS
Message Files 12
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What if... scenarios
CO
Voice Server 2
Voice Server 1

• Incoming traffic has to be redirected to Voice
  Server 1
• Database info is still available from any of the
  Sybase points of access
• Second point of storage for Messages become
  active
• Voice access and other Services are still
  available

Sybase Mobilink Client 2 Message
Files 1
LAN
Mobilink Server
DB / File Server
NAS
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Recovering Synchonization
CO
Voice Server 2
Voice Server 1

• Mobilink will re-synchonize the dabatases
• Message syncronization process starts

LAN
Mobilink Server
DB / File Server
NAS
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Redundancy Scalability

• Multiple Voice Server Administration
• Allows for allocation of a single License over
  multiple servers

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Scalability

• Some specifications
• 30,000 users (business rules apply)
• 288 ports
• Minimum configuration involves 3 PCs
• Distribuited Licensing
• Break Points for Services
• Web gt 10.000 users per server
• IMAPTSE gt 5000 users per server
• Some Business Rules
• Private subnet for security and traffic control
  purposes
• High availability rather than fully redudant
• MWI only available for Voice and Fax messages.

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UM Services
Unified Messaging Services Access to all
messages in E-mail Secure Wireless Messaging

• IMAPTSE is a gateway that is used to provide a
  single data store for both email and voice
  messages. Through unifying these stores, this
  allows the user to have a single access point for
  all their communication information. Delivers the
  following benefits
• Message management Single message store, or
  integrated Message store
• Secure wireless messaging Secure UM client for
  Finance and secure environments
• GroupWare Interoperability MS exchange
  2000/2003/2007/ Lotus Domino 6.5-8.0/GroupWise
  6.5 and above

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Directory integration
LDAP Integration Integrate Directories with LDAP
Environment
The LDAP importer utility is installed
automatically on the Telephony OfficeLinX
enterprise UC system, and is used as a deployment
tool that enables an existing LDAP directory
(Active Directory) to be imported and selectively
replicated to the voice server. This process
allows the installers to quickly create voicemail
users in large enterprise installs.
Directories supported IPlanet Active
Directory Novell Lotus Dominos
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Desktop Client and Email Plugin

• Set the users current or planned presence
• Integrated click-to-call capability using any
  phone
• Esnas integrated messenger including broadcast
  functionality to IM entire group
• Access to Esnas full UC client to change
  preferences and workflows
• Consolidated inbox showing emails, voicemail,
  faxes, IMs, etc.
• Outlook plugin pictured (right)
• Similar plugin available for Lotus Dominos and
  Novell GroupWise

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5
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Mobile Client

• The mobile client provides many of the features
  of the desktop client
• Menu provides access to functionality embodied in
  Esnas directory application
• The mobile client includes LanTalk (Esnas
  integrated IM client)
• Ability to change location and presence setting
  though mobile device
• Includes advanced features like the ability to be
  notified when a colleague is off the phone
• Provides live phone status of workgroups
• Can interoperate with any softphone or wireless
  softphone
• RIM client pictured (left)
• Similar clients available for Palm, Symbian,
  Window Mobile Pocket PC, and other J2ME mobile
  phones and devices

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Office Communicator Plugin

• Shows current presence indicator
• Enables a simplified inbox view that allows the
  user to respond to new emails, VMs or faxes,
  turns Communicator into a voice mail client
• Message preview pane (Note for voicemails, user
  can directly play the audio through the preview
  pane)
• plugin seamlessly integrate into the Office
  Communicator user interface through tabs
• Right-click enables easy click-to-call and IM
  functionality to respond to messages
• History tab shows a log of recent communications
• Greetings tab allows user to change current
  presence and message
• Office Communicator plugin pictured (left)
• Similar plugins available Skype, Window Live
  Messenger
• Plugins under development for Yahoo! Messenger
  and GoogleTalk

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Advanced Desktop Client Feature Bluetooth
Enabled-Presence
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• Enable or disable bluetooth presence
• Establish device to be monitored (cell phone,
  PDA, etc.)
• Establish presence setting when in / out of range
• Set detailed presence and communication routing
  parameters

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Thin client for wireless access
WAP Gateway Wireless access through any WAP
Browser - Cell phones, PDAs
The Telephony OfficeLinX Unified Communication
platform offers a Wireless Application Protocol
(WAP) interface to their WebClient that is fully
synchronized with the enterprise edition
GroupWare solution.

• The current WAP Client offers the following
  functionality
• Login/Logout
• Check messages
• Reply /Forward/ Delete / Create messages
• Search/Create folders
• Change status
• Add/Set phone address
• Add notification numbers and addresses
• Schedule notification
• Send a text message (SMS) to other user

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Text to Speech integration
Text to Speech (TTS) Access Text e-mail via
any Phone with TTS Playback

• The most powerful argument for using TTS
  technology in the telecom world is the advantage
  of reducing costs and expediting development by
  supplanting human recordings. By using TTS
  prompts, an organization can reduce staffing
  requirements while improving the speed and
  quality of customer service. The RealSpeak
  engine delivers high quality audio for reading
  back text and e-mail over the phone. Messages can
  be read back as a voice message and users can
  reply to e-mails by simply recording a response.
• Highly scalable
• Excellent audio quality
• Multilingual capabilities for text to voice
  playback

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Speech recognition
Automatic Speech Recognition (ASR) Speech-enabled
Corporate Directories and Data Access with ASR
Telephony Office-LinX ASR module uses advanced
Speech Recognition technology provided by
Nuance. An industry leader in Speech
Recognition, Nuance deploys the largest number of
speech-enabled systems around the world.
Speech-enabled automated attendant and company
directory, based on the Industry leading Nuance
8.5 Speech Engine Speech access to both personal
contacts and corporate directories Speech
enabled IVR services
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UC Server Architecture Overview

• Highly modular solution
• UC services can be enabled / disabled
  individually
• Easy to customize based on customer needs
• Deployable on a single server or on a cluster of
  servers
• Primary Server Components
• Communication system abstractions (wrappers)
• UC engines / services
• Relational databases
• Technical libraries
• Unparalleled Interoperability
• More than 100 different PBXs from all major
  vendors Cisco, Nortel, Alcatel, Siemens, Avaya,
  NEC, 3com, etc.
• Integrated IP telephony support SIP, TAPI, CSTA,
  SIP-CSTA
• Out of the box connectors to enterprise
  applications Salesforce.com. MS CRM, MS Outlook,
  Goldmine, Act, etc.
• All major email platforms Microsoft, IBM,
  Novell, any IMAP-compliant platform
• Databases Sybase, MS SQL, MySQL, Oracle, any
  other SQL database
• 3rd party technology ASR, TTS, Fax

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Product Roadmap
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Unified Communications
Unifying Simplifying Enterprise Communication
esna technologies inc.

• OEM Presentation