AGMA LEGAL PILOT PROJECT

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AGMA LEGAL PILOT PROJECT

• ALAN R EASTWOOD
• DIRECTOR LEGAL DEMOCRATIC SERVICES BOLTON
• ON BEHALF OF AGMA

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Background

• Law Society
• Local Government White Paper
• Building Business Case
• Cost of Service Delivery

3
Objectives of Pilot

• Pilot process to share resources
• Share good practice
• Understand what works and what does not
• Does continuing represent VFM?
• Identify Performance / Benchmarks
• Engage resources to make/manage change

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Longer Term Benefits

• Increase capacity/resilience through balancing
  peaks and troughs
• Potential for income generation through external
  work RSL, NHS,PCT and ALMO.
• Potential - reduced expenditure on external legal
  provision
• Cultural change for client departments real cost
  and proper instructions
• Continuous development and improvement

5
Benefits to staff

• Development opportunity
• Wider work experience
• New responsibilities to manage partner services
• Access to additional capacity to manage workloads
• Sharing good practice
• Role enrichment wider variety

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Success

• Worked well with minimum issues
• Managed the risks
• Good instructions
• Resolved issues
• Delegated Authority
• Use of Letterheads
• Unresolved issues
• Dealing with
• Some areas of dubious value (Right to Buy)
• Involve clients

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Success contd

• Share good practice
• Minimise cost to deliver
• Maximise revenue from external resources
• Manage performance
• Focus on outcomes
• Change a market rate
• Better use of management systems

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Success contd

• Manage Performance
• Charging regimes
• Target hours
• Case management systems
• Management of performance
• Target setting
• Practice manager

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Options

• Continue Pilot
• Extend to other Authorities
• Extend service areas
• Implement quick wins
• Benchmarking
• Charging
• Best practice
• Form mutual Organisation