PERFORMANCE MANAGEMENT

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• PERFORMANCE MANAGEMENT
• FRAMEWORK (PMF)
• Horizontal Results Seminar 8
• Regulating for Results
• By Tom Beaver, Liette Dumas-Sluyter
• Corporate Audit and Review
• February 14, 2003

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Agenda

• Why a Performance Management Framework (PMF)
• What we want to achieve
• Key steps in implementation
• Future plans

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Why PMF

• Internal Factors
• Desire to focus on effectiveness and recognition
  of need to improve performance information and
  reporting
• Planning and reporting responsibilities combined
  into a single organizational unit within the
  Agency
• External Factors
• Public accountability imperative
• Corporate Business Plan (five year) and Report on
  Plans and Priorities
• Annual Report/Departmental Performance Report
• Auditor Generals assessment of performance
  information in annual report
• Modern Comptrollership focuses on a more
  integrated approach to performance management

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The Goal

• A performance management system
• (planning and reporting) that is focussed on
• results for Canadians and is supported by
• responsive (efficient and effective) service
  delivery
• and well managed administration
• (financial and human resources).

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CFIA Performance Management Framework

• PMF based on the Government of Canadas
  management framework - Results for Canadians
• Results
• Agencys public policy and services objectives
• Supported by
• financial resources
• human resources

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CFIA Planning and Reporting Framework
PMF needs to be linked to Planning and Reporting
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Key Steps in Implementation

• Business line logic models developed
• Advisory committee established to improve
  governance structure
• Key measurement areas, performance measures and
  indicators drafted
• Advisory committee approved Framework, logic
  models, key measurement areas

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Implementation

• Consultations with staff across Canada
• Initiate pilots on a selection of
  programs/activities
• Funding received from TBS Modern Comptrollership
  Innovations Fund

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Business Line Logic Models

• The first step and the foundation for planning
  and reporting
• Developed for each Business Line
• Food Safety
• Animal Health
• Plant Protection
• A Definition
• roadmap showing how the Agencys Business Line
  activities lead to final outcomes or results

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Performance Management Framework - Status
Key Measurement Areas
Logic Models Outputs Complete Drafted Prelimi
nary draft
To be developed TBD TBD TBD
HR PMF Complete Complete for external
indicators Drafted for external indicators
Logic Models Outcomes Complete Drafted Prelim
inary draft
Measures
Indicators
Data Collection
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Pilot Phase Dec 2002 to April 2003

• Pilots initiated to
• Demonstrate implementation of the PMF and confirm
  performance indicators
• Identify key issues in the collection and
  reporting of performance management indicators
• Identify short term data capture and reporting
  solutions
• Define the functionality for a long term
  performance management reporting tool
• Three areas chosen for pilots
• Meat Hygiene
• Fish Program Quality Management Program (QMP)
• Seaport Containers
• Key Service Delivery and Results indicators
  selected for pilots

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Pilot Phase An Example - Fish Program
Data Source
Indicators

• Compliance verification (CV) accomplishment rate
• CVs conducted/CVs planned
• Enforcement Actions
• number of warning letters, suspension of
  certificate of registration, revocation of
  registration

Service Delivery Program Delivery
Data collection template Data collection template

• Non-conformity rates
• number of non-conformities/number of times
  element assessed
• number of critical non-conformities/ number of
  times element assessed
• Quality Management Program (QMP) Non-compliance
  incidents
• number of IMS entries related to QMP system
  failures
• Product Compliance Rate
• results from selected QMP-related product
  verification projects

Results Industry Compliance
CV data summarize into data collection template
Information Management System (IMS)
Data collection template
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Pilot Phase - Fish QMP
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Future Plans

• PMF Implementation
• Collect lessons learned from Pilots
• Develop full implementation plan and roll-out PMF
• Continue internal communications activities and
  sharing with other government departments
• Develop and implement quality assurance plan to
  test the quality and integrity of the performance
  management system
• Integration
• PMF linkages to all Agency planning and reporting
  activities are enhanced
• Corporate Business Plan (Five year), Report on
  Plans and Priorities, Work plans, Annual Report,
  Departmental Performance Report