Central Station Monitoring Services

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Central Station Monitoring Services
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In this presentation you will find.

• Guide to selling UCCs Monitoring Services
• Features and Benefits
• Tips on Handling Objections

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UCCs Benefits and Features
Alarm Monitoring Services
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UCCs Benefits and Features
We provide redundancy and reliable alarm
monitoring service.
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UCCs Benefits and Features
Redundant Fiber Optic Phone Company Central
Office Connections.
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UCCs Benefits and Features
Technology
The Central Monitoring Station utilizes the most
advanced technology available.
ALL Alarm Transmission Formats Supported
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StabilityUCC has been monitoring alarms since
1982. We are a very stable company and monitor
75,000 alarm systems for homes and businesses
nationwide.
UCCs Benefits and Features
Central Monitoring Station
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PowerBack-up systems include generators and
power supply batteries to provide immediate
assistance in the event of a power failure.
Benefits of UCCs Monitoring Services
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Response / Customer Service
UCCs Benefits and Features

• UCC responds immediately to alarm conditions.

Responsive Operators
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Response / Customer Service
UCCs Benefits and eatures
UCCs Benefits and Features

• UCC operates a Customer Service department to
  service the needs of all UCC dealers and their
  customers.

UCCs Customer Service Department
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Marketing Support to Help You Grow Your Company
UCCs Benefits and Features

• Available to UCC dealers

• Private label end-user
• Brochures
• Contracts
• Service Tickets
• Decals
• Yard Signs
• PowerPoint Presentations

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Answer the phone in the dealer's company name
UCCs Benefits and Features

• UCC can set up private phone lines for
  dealers that will be answered in the dealer's
  company name.

• We can take messages when the dealer is out of
  the office,
• Transfer callers to a private automated voice
  mailbox.

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Internet access to your account base
UCCs Benefits and Features

• Dealers can view
• Account History
• Print reports
• Program updates to accounts over the Internet.

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Friendly Service
UCCs Benefits and Features
Se habla español!

• Spanish
• Speaking
• Operators
• 24/7

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UCC has continuous in-house training for all
dispatchers.
UCCs Benefits and Features
PERSONNEL

• FBI BACKGROUND CHECKS ON ALL APPLICANTS
• INTENSIVE TRAINING BY CERTIFIED INSTRUCTORS

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UCCs Benefits and Features

• FUNDING SOLUTIONS

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• The following are recommended responses to
  possible customer objections.

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UCCs Tips on Handling Objections

• Customer Objection
• I dont think I need a monitored alarm system.

Alarm Company Response Monitored alarm
systems save lives and property. There have
been hundreds of documented cases nationwide
where panic buttons and duress codes have saved
lives. In many cases the insurance discount
related to the alarm monitoring service will be
equal to or greater than the cost of the service.
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UCCs Tips on Handling Objections

• Customer Objection
• The siren might scare the intruder away.

Alarm Company Response Do you want to take
that chance with your family and
prized possessions?
FBI statistics Burglary occurs every 12
secondsProperty crime occurs every three
secondsA home with a monitored alarm system is
three times less likely to be burglarized.
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UCCs Tips on Handling Objections

• Customer Objection
• Besides, I have a dog, I dont need an alarm.

Alarm Company Response Seasoned intruders are
not afraid of most dogs. The alarm system
is a 24/7 deterrent.
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UCCs Tips on Handling Objections

• Customer Objection
• I own a gun, I dont need an alarm.

Alarm Company Response A gun wont protect
your home when youre away. A gun is not a
deterrent, it is only the last line of defense
that should be used when the intruder is already
in your home.
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Professional
Friendly, Dependable Service
Immediate Emergency Response
Customer Satisfaction
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Thank You!
Email MMatlock_at_teamucc.com or call Toll Free
888.TEAM UCC (832.6822) www.teamucc.com