Voice Mail Options

1
Voice Mail Options

• Unified Messaging
• Voice Mail Web Browser
• David Howard Les Cottrell
• August 14 2006 SCCS Managers Meeting

2
Nortel Voice Mail Upgrade
New Features
For Evaluation
3
My CallPilot

• Web browser-based software interface to CallPilot
  voice mail
• Requires a user directory database and many new
  user procedures
• Uses a Windows IIS web server with users access
• From any web browser (including Internet)
  configured for CallPilot
• View information about your mailbox
• Receive, forward, reply to, create, send voice
  mail (needs headset or microphone)
• Change the mailbox setup, password
• Create personal distribution lists
• Set up remote notification to a pager or phone
• View online user guide and mailbox status
• Call the sender of a voice mail
• Phone directory lookup and call setup
• Access IMAP email accounts and other CP mailboxes
• Fax features can be configured (receive, view
  requires additional software)

4
Desktop Messaging

• Gives access to CallPilot through the email
  software client, e.g. Outlook
• Requires a user directory database and many new
  user procedures
• Works with email clients, not email server
• Uses a Windows IIS web server with users access
• Listen to, record, and send voice mail using the
  CallPilot Player (download)
• Add voice file attachments to messages
• Access My CallPilot and use all its features
  (last slide)
• Fax features can be configured (receive, view,
  and send)

5
My CallPilot Evaluation

• Positive
• Access voice mail while away from the office,
  from a PC, without calling in by phone
• Set up your voice mail box yourself without
  calling for help
• Save time by not using the phone to do voice mail
• Receive faxes on a PC (additional software).

• Negative
• Security issues with an unmanaged IIS server on
  the SLAC network
• Another web server to manage (windows group)
• Additional demands (telecom/database group) to
  maintain/integrate another directory database
• Added demands (telecom/help desk) to
  support/train users with a new system
• Possible additional software costs TBD, for fax
  viewing

6
Desktop Messaging Evaluation

• Positive
• Check your voice mail while you check your email,
  from the same PC screen (email client)
• Access My CallPilot and all its features
• Receive and send faxes on a PC (additional
  software)

• Negative
• Additional 60,000 for software from Nortel
• Security issues with an unmanaged IIS server on
  the SLAC network
• Another web server to manage (windows group)
• Additional demands (telecom/database staff) to
  maintain another directory database and support
  users with a new system
• Additional demands (email staff) to do setup and
  support users with new features