First Impressions Team Training

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First Impressions Team Training
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What do the guests see?
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First impressions have everything to do with
whether or not a guest will return.
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What they initially evaluate churches on First
Visit
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GUESTS see

• Friendliness - This must be GENUINE.
• Nice facilities and adequate space
• The nursery/pre-school/children issue (safe,
  clean, organized, staffed).
• Organization or Chaos during the service.
• Greeters and Welcome Centers

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Visitor Resource Center
Our Focus is on
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Growing Churches Meet the Needs of Guests
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From Church Growth Inc.

• Send the message weve been expecting you and
  were glad youve come.

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In the average church, 8 of first time visitors
eventually join the church they visit. But, 22
of second-time visitors become active. If you can
increase the number of first-time visitors who
come back you nearly triple the chance that they
will stay.
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Get Ready for Company by Gary L. McIntosh

• When company is coming over to the house most of
  us go through a ritual called getting ready for
  company. In a similar way growing churches
  spend time getting ready for company guests.
• They know that

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Get Ready for Company by Gary L. McIntosh

• It takes guests to grow
• Some guests must return
• Guests make quick decisions

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Get Ready for Company by Gary L. McIntosh

• Beautify your property
• Upgrade your child care
• Give people directions
• Welcome guests graciously
• Enhance your worship service
• ..

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welcome

• Give positive welcome as people enter from the
  lot
• Extend a warm greeting thru trained greeters
• Provide relevant information about the church
  with an attractive and relevant info table
• Establish meaningful connections between guests
  and members
• Provide refreshments
• Insure seating and comfort of guests during the
  service with friendly ushers
• And last YOU ARE ALWAYS ON DUTY

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WELCOME

• People who hold no official position express the
  atmosphere of warmth and acceptance MOST
  effectively. The MOST gratifying welcome a
  visitor can receive is from someone he wouldnt
  expect to welcome him, in a place he didnt
  expect it to happen. Welcoming isnt just
  something done at the door, its something done
  all over the building.

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Thanks for completing the overview, now on to
the next step

• Please proceed to the individual training for
  Ushers, Greeters, Resource Center, or First
  Friends to know the specific expectations of each
  position.
• Further reading if desired www.buildingchurchlead
  ers.com Practical Ministry Skills Welcoming
  Visitors
• OR Get Ready for Company and beyond the first
  visit by Gary L McIntosh